I am going round the bend !!!!!.
Last week my Audi app froze so I contacted customer services and they said go to my Audi dealer which I did to get a factory reboot which failed and the mmi has been doing a map update for 2 weeks.The mmi would not let me input the keyholder or the user so after many calls to Audi UK eventually I can put in the user but because I don't have the code it was lost in a house move I cannot access the keyholder or my Audi app.I have spent about 6 hours in the car on the phone taking screen shots and it is still not fixed.
The problem is simple no code...Audi UK says dealer has to apply for code and dealer says it is Audi UK who have to do it.After a week I now know it is Audi UK but after yet more phone calls and screenshots it is still not fixed and if another person from Audi UK says not to worry we can remotely do the fix I will scream!!!!!.
I know it was my fault for losing the code but how difficult can it be as being the keyholder for the car is not something a thief is going to spend hours on the phone trying to fix I understand security but have been to my dealer with id and v5 and they know me well so basically just give me the ****** code for my car it would take 2 min to put code into the car and my Audi app and all would be well.Its not ****** rocket science.Sorry for the rant but this is madness and driving me round the bend
Last week my Audi app froze so I contacted customer services and they said go to my Audi dealer which I did to get a factory reboot which failed and the mmi has been doing a map update for 2 weeks.The mmi would not let me input the keyholder or the user so after many calls to Audi UK eventually I can put in the user but because I don't have the code it was lost in a house move I cannot access the keyholder or my Audi app.I have spent about 6 hours in the car on the phone taking screen shots and it is still not fixed.
The problem is simple no code...Audi UK says dealer has to apply for code and dealer says it is Audi UK who have to do it.After a week I now know it is Audi UK but after yet more phone calls and screenshots it is still not fixed and if another person from Audi UK says not to worry we can remotely do the fix I will scream!!!!!.
I know it was my fault for losing the code but how difficult can it be as being the keyholder for the car is not something a thief is going to spend hours on the phone trying to fix I understand security but have been to my dealer with id and v5 and they know me well so basically just give me the ****** code for my car it would take 2 min to put code into the car and my Audi app and all would be well.Its not ****** rocket science.Sorry for the rant but this is madness and driving me round the bend