1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Dismiss Notice
  1. Rahat Latif
    4/5,
    "Overall good experience"
    Pros - - Good customer service and punctual with timing
    Cons - - No follow up call to collect your feedback
    - Bit pricey
    I have to admit my experience about Stockport Audi is very mixed. Overall they are ok, not above expectation sort of thing considering how pricey they are.

    However, one time I went for an exhaust sleeve change, I was charged and told that it is changed, luckily I could physically validate, so after I got home, I lied down to see how the new sleeve looks only to find out that it was the same old corroded sleeve. I took photos and emailed it to the service adviser. Service Adviser accepted the mistake and offered me one oil change service and MOT free of cost as a compensation in addition to of course getting the sleeve actually changed.

    I accepted the offer and went ahead with it, however from inside I was very disappointed because you wouldn't expect to be fooled like this, what if I couldn't validate it physically, what if it was a fluid change that never happened?

    Anyway, personally speaking the service adviser made me feel confident again, and gives special attention.

    So, overall I think its alright to go for this service center, I'd not turn them down for one bad experience which was anyway compensated fairly.

    I've not experienced their sales department.
    Reason for Visit:
    Service & Repair
    Helpfulness:
    5/5,
    Quality of Service:
    4/5,
    Speed:
    5/5,
    Value for Money:
    4/5,
    Expertise:
    4/5,
  2. Foyaz
    3/5,
    "Decent service"
    Pros - Helpful staff and a nice showroom in general
    Cons - waiting time, not enough seating.
    Waiting times were longer than expected to get a health check done but maybe it was a one off. Car is booked in for an MOT and have requested a courtesy car for the day. Did tell them it needs to be a similar sized vehicle as my a5 as I will need the extra space for passengers etc. Will have to see if they are able to accommodate this or not.
    Reason for Visit:
    Service & Repair
    Helpfulness:
    4/5,
    Quality of Service:
    4/5,
    Speed:
    2/5,
    Value for Money:
    3/5,
    Expertise:
    4/5,
Do Not Sell My Personal Information