Main Dealers item created by FactionOne, Jun 25, 2015
Pros - Nothing
Cons - Nice showroom
If I could give Poole Audi a 0 rating I would. Over 6k spent rebuilding an engine and then gearbox and car returned having been signed off following a safety check with two wheel bolts missing from one front wheel and all the other front wheel bolts finger tight only. Audis response - all wheel bolts were torqued to the correct value. Absolutey disgraceful and the case now with Trading Standards and the Motoring Ombudsmen. Avoid at all costs
Viewed a used S3 down at Poole Audi, which is a 1.5 hour drive from where I am. John Beales, the salesman was exceptional. Friendly, not pushy in any way, & above all, honest! Unfortunately, the car was not quite right for us, but would have no hesitation in recommending John & Poole Audi.
Pros - Great service and help!
Cons - None! Best Audi garage I have bought a car from.
I have bought a few Audi's and other high end cars over the years, but this was the first time using the Poole dealership. I have to say the service was second to none.
I was dealing with a salesman called Robbie Aitken, he is the R8 advocate for that store.
Nothing seemed to be too much bother, he was really helpful, and made purchasing the car an absolute pleasure.
I would recommend if you are looking for an Audi to go to Poole Audi.
Pros - Nice cars in showroom, some friendly salesman willing to offer test drives if you are willing to sell your soul.
Cons - Poor bodywork and poor after sales support.
A friend of mine bought a TTS from here and found some nasty marks on it which they were reluctant to resolve.
They serviced my car previously which came back with dirty hand prints all round the wings and bonnet. Lodged a complaint but noone called back. All i wanted was a 'next service we will wash' or something as goodwill.
The bodyshop turned down the warranty claim on rust on my older S3 with some **** poor excuses.
On the plus their parts department are out of this world fast efficient brilliant and helpful. (see dealer speed rating)
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