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  1. voorhees
    5/5,
    "Impeccable behaviour"
    Pros - Speedy Polite Helpful Friendly
    Cons - Too far away for me for regular work/service
    This review is not down to an actual visit to the Maidstone Audi but through several phone calls and a purchase.
    I purchased my vehicle from an independent who said it came with a full service but all it was is a printout,I noted that Maidstone was the name in the wallet and despite writing to the one previous owner and also speaking to Audi uk was none plus.I rang Maidstone and spoke to Harry who was only too pleased to help me with this albeit small but worrying issue and after a few days I received a fully stamped service book and it was cheaper than what Coventry Audi had wanted for a blank one!
    Cheers Harry and Maidstone Audi you are a shining light of Audi dealers
    Reason for Visit:
    Service & Repair
    Helpfulness:
    5/5,
    Quality of Service:
    5/5,
    Speed:
    5/5,
    Value for Money:
    5/5,
    Expertise:
    5/5,
      Ghost and Sandra like this.
  2. jbs2472
    5/5,
    "Excellent service throughout."
    Pros - Knowledgable staff, lovely showroom and fantastic service.
    Cons - None
    Used this dealer twice to purchase vehicles A3 8P and an A3 8V and received excellent service from test driving, negotiating, collection and servicing and in the process of buying again which will be an A3 Saloon, Q2 or a Q3 and will have no hesitation of using again in the future.
    Reason for Visit:
    New Car Sales
    Helpfulness:
    5/5,
    Quality of Service:
    5/5,
    Speed:
    5/5,
    Value for Money:
    4/5,
    Expertise:
    5/5,
    Discount received:
    13 %
      Ghost likes this.
  3. Marky M
    5/5,
    "First class service"
    Pros - Honest, price matched gearbox oil change, treated like a king!
    Cons - None.
    I was warmly welcomed and treated very well here. Business space upstairs with free wifi and tea/coffee so I could work whilst service and MOT carried out. I found these very honest and was expecting a long list of advisories, which wasn't the case. Great team which offered first class customer service.
    Reason for Visit:
    Service & Repair
    Helpfulness:
    5/5,
    Quality of Service:
    5/5,
    Speed:
    5/5,
    Value for Money:
    5/5,
    Expertise:
    5/5,
    Discount received:
    22 %
      Ghost likes this.
  4. ACWKGYTO
    1/5,
    "Understaffed or dont care"
    When I finally got to speak to someone after 2 days of trying...they werent sure if the car was still for sale ! Said theyd phone back, but didnt....worse than hopeless. Employ some more staff, and make sure they actually care !
    **********************************************************************************
    Reason for Visit:
    Used Car Sales
    Helpfulness:
    1/5,
    Quality of Service:
    1/5,
    Speed:
    1/5,
      Ghost likes this.
  5. ocrittenden58
    5/5,
    "Fantastic"
    I bought my A1 from Maidstone Audi earlier this year. Donna was great throughout the process, from finding the car I wanted, to delivering the car to my required timescale. Everything was explained fantastically as it was my first car, everything was made easy and simple for me, a testament to the great customer service provided.

    Also given a great deal - better than anyone else offered.

    Always a welcoming smile from reception & never kept waiting long - always offered a drink - coffee is better than Starbucks!

    Yet to find out how the service department are, but I'm sure they'll be great too - I will review them when the time comes.
    Reason for Visit:
    Used Car Sales
    Helpfulness:
    5/5,
    Quality of Service:
    5/5,
    Speed:
    5/5,
    Value for Money:
    5/5,
    Expertise:
    5/5,
      Ghost likes this.