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Cheers for all the help guys, stood my ground, threatened to get a solicitor involved and I managed to get my turbo replaced for free, just need a pump mod now for peace of mind. Took 6 weeks though😩

Still fighting this warranty claim. Audi uk have confirmed that the hex was not replaced initially so this shoul be enough to win my case, cant really prove that they have turned the shaft without seeing it but thats not possible as the car is still at vw garage. Trying to find out what failed...

Work was carried out by a vw main dealer but he said they carried out the work according to elsa, this is when he was on about not replacing the circlip which failed.

Can anyone tell me if replacing an oil pump to elsawin instruction, july 2013 repair was carried out. Would elsawin mention hex shaft to replace or inspect for wear?

Thanks for all the help guys they have definitely turned the shaft, im am going to fight this, if i lose i can get it repaired anyway ( properly ) for not much more money just a recon turbo though. Thanks again.

You are correct ive just searched worn shaft images and you can see on the shafts which is the oil pump wear and which is the balancer wear, someone please post a photograph on here and make sure this is 100% correct before I lose my cool tomorrow, I knew there was far more to this than they are...

Do you think my warranty claim would be valid if they changed the pump but not the hex shaft as it has failed again due to the worn shaft

I was thinking along them lines, they have replaced the pump and either bodged the shaft or due to incompetence not even realised the shaft needed replacing. VW garage! Thing is even when i get the car back i am gonna have to pay to get the balancer shaft modified. Do you think its worth keeping...

Thanks for the reply. I have fought all week now the garage is saying they have done everything to a pc programs instruction ( elsa instruction i think he said ) and the fitted an oil pump kit which comes without the circlip therefore they have fitted old circlip which has failed. I said...

Audi are now saying that the pump has failed due to a circlip failure and because the circlip was not replaced last time it is not warranty, plus turbo has gone again. offering me 50% goodwill gesture. they sent me a pic of the pump/failed circlip when i noticed excessive wear on the hex shaft...

Hi, I have came across this too late unfortunately. My oil pump and turbo was replaced by audi 10 months and only 9000 miles ago at a cost of £2600. VW garage so 2yr parts and labour warranty. The low pressure light has just came on again, there is no oil pressure and car is back in audi to see...