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If it was me I would probably just take a Dremel or hacksaw to the old connector. If you don't want to damage it and can't find anyone who can swap the pins for you maybe look into finding a converter, something like...

Then my guess is that there is an issue with the adapter you have, or if you already had the quadlock connector in the car the wires are probably in the wrong spot, either way the canbus signals aren't getting through like they should. Maybe you have to pull out a diagram over your cars cables...

Maybe this is too late but have you coded the unit correctly? You can't just plug in a cd-changer cable, you have to tell the unit that you did too. Second issue seems to be related, every unit is locked when transported so people don't steal the navigation DVDs, only way to open the tray is...