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  1. tiggerthefox

    Adrian Flux Insurance - Thoughts?

    There were errors on the quotation when it came through by email, most notably the recording of car ownership status. The illustration records both myself and partner as owning additional vehicles when I clearly stated on the call that I own my vehicle and my partner owns hers. We’re a two...
  2. tiggerthefox

    Adrian Flux Insurance - Thoughts?

    @Raiden AF eventually called but as I’d all but given up waiting I missed the call so had to call back. To be fair, the agent who took the call apologised for the delay and we got down to business. What staggered me was the outcome. I’m of ’a certain age’, with a squeaky clean record - max NCD...
  3. tiggerthefox

    Adrian Flux Insurance - Thoughts?

    Curious to hear what experiences, good or bad, users of this forum have had with this company. I'm re-insuring my 20-plate RS4 Vorsprung this month and have elected to switch providers. Having seen various YouTube 'influencers' extolling the services of this company, and have noticed their...
  4. tiggerthefox

    Audi Centre Dispute

    Hi, @AlS3BE Appreciate your comments and all taken with good grace. 1. Mileage and collection: Centre A to Centre B is a lot further than the recorded mileage and I have no reason to doubt the car was trailered the afternoon before collection. I suspect that this car had test drive activity...
  5. tiggerthefox

    Audi Centre Dispute

    No, they don't. The customer is a means to an end in a lot of cases. We're just piles of cash sitting (virtually or otherwise) in front of them. For balance, my local Audi Centre, with which I have had a near two decade long relationship, is a breath of fresh air and they have consistently...
  6. tiggerthefox

    Audi Centre Dispute

    No pictures as two of the three issues require certain bright/sunny weather conditions to be visible. There are numerous circular and fine clustered scratch marks on the INSIDE of the windscreen, all about the size of a small egg. They're only visible in direct sunlight or under a detailing...
  7. tiggerthefox

    Audi Centre Dispute

    Not yet. The dealer has been utterly scandalous over this and after sending a very detailed case file to Audi UK (Andre Doyle's direct Exec-level CS team responding), the importer is equally uninterested, as legally (and understandably) my dispute is with an independent retailer, not the...
  8. tiggerthefox

    Audi Centre Dispute

    No, outright cash + PX purchase. Case remains unresolved.
  9. tiggerthefox

    MyAudi App Update iOS

    @Bells @Frizzley apologies, just catching up with your individual updates after a busy couple of days, including drafting a letter of complaint to Andrew Doyle about the app and the abject lack of interest of Audi’s Twitter customer service in taking the initiative to escalate the outage...
  10. tiggerthefox

    MyAudi App Update iOS

    That’s interesting. I only became aware of the updated app earlier today when I clicked the icon open to see a refreshed layout. It’s still unresponsive now, so will give it the timescale indicated by Digital Services before getting fatalistic.
  11. tiggerthefox

    MyAudi App Update iOS

    Hence why at this stage I’m reluctant to detach the vehicle from the account and start over. It was painful enough when setting it up at the outset. Interesting that your web experience mirrors mine, suggesting user accounts are not syncing with the server. As I mentioned, the last accurate...
  12. tiggerthefox

    MyAudi App Update iOS

    Have now had a lengthy discussion with Audi Digital Services in Athens. Various attempts to resolve the issue, including logging in and out of the app, setting a new region and language in the app to then change back to UK and English (the app froze altogether), deleting and reinstalling the app...
  13. tiggerthefox

    MyAudi App Update iOS

    Not possible because the app is the updated version in the App Store.
  14. tiggerthefox

    MyAudi App Update iOS

    So, due to lockdown the car gets little use at present. Prior to a short squirt to the supermarket today, the car has been static since 4th March. On returning home, I checked the app to discover it has had a facelift sometime in the period between the two recent vehicle movements. It now...
  15. tiggerthefox

    Audi Centre Dispute

    @SaraS3 @Simon I have considered the reject option, a number of times. I have only recently had the dealer's 'final position' letter. However, the, frankly, crazy cash price I paid for the car, net of my trade in after the first lockdown was lifted, is unlikely to be anywhere near repeated and...
  16. tiggerthefox

    Audi Centre Dispute

    Thanks @Pinky1959 I have a history of tackling Chief Executives’ offices of corporates with some success. Ultimately, this bear does not react well to being poked and I am in it for the long haul. I have followed due process throughout, regularly updating Citizens Advice from the outset. While...
  17. tiggerthefox

    Audi Centre Dispute

    Thanks @NHN Deliberately vague as to the precise nature of these issues because of the current status of my complaint, but suffice to say they are cosmetic, not mechanical, electrical, or anything materially prejudicial to the vehicle integrity other than a potential "clear vision" safety...
  18. tiggerthefox

    Audi Centre Dispute

    Seeking forum members' advice on what is now "an irresistible force meets immoveable object" dispute I am currently engaged in with the supplying Audi Centre of my current vehicle, acquired new on a silly lockdown deal on a car in stock within the franchise operator's wider network back in the...
  19. tiggerthefox

    Facelift New headlights, erm, why ?

    IMHO, the B9.5 headlights...and for that matter, the tail lights...are a step up on the B9 iterations. As an RS4 Vorsprung pilot, I’m really impressed with the stunning clarity of the Matrix tech. The dancing LEDs front and rear might not be to everyone’s taste, but I love ‘em. And that’s all...
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