I didn't order them for mine either but the dealership had swapped them over for when I collected the car. I queried it with my sales guy as they weren't part of my order and he said they chucked them in for free as they're a nice little touch. I'm happy they did because everyone picks up on it...
I've no idea why it would stop working all of a sudden - sorry. You may just be better off by going down to your nearest dealership when you have the time and ask them to have a look at it for you.
Mine works fine. Passenger side mirror has to always be selected. When you shift it into reverse you can adjust the angle of the mirror. When you drive or turn the engine off the mirror should restore its position. Note when you drive you need to be going above a certain speed before it restores.
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