Hi all
You may have seen my post recently regarding numerous issues I have had with my A3.
Whilst Vindis had my car their technician needed to to an overnight road test. I was told this means driving the car home and back again to try and replicate the fault(s).
Unfortunately for him I was tracking the car and this is what I found:
It seems he had gone home, picked up his friend/girlfriend in a village outside of town, travelled to Tesco to sit in a car park for a couple of hours. Went to McDonalds about 20 miles away for some food, sat in that carpark for 20 minutes. Then travelled back into town to sit in another car park for over an hour (ironically next to another McDonald’s). He then went to sit in the same Tesco car park he was at a few hours ago for over an hour, to then drop his friend/girlfriend off at home (and sit outside there for another hour) to then go home.
When I got my car back on Saturday their was a scratch on my car - they advised it was there when I took it in and they have a video (not seen it yet). The other problem with the cup holder, they have managed to lose the springy bit and the spring has fallen into the vehicle itself. The centre console now needs to removed (I declined the repair as I didn't want the centre console removing).
I have spoken to Vindis head office and he has been great. He offered to fix the scratch (regardless of who was at fault) and told my I could pick my dealership for the repair.
He is going to give me a call back but said he would like to offer me a gesture of goodwill, but I have to be honest I am not sure what is acceptable in this situation. I don't want to take the pee but ultimately someone has taken my car and driven it around the county without my consent, breaking my trust etc. Then when I get the car back its sill dirty (despite an obvious half hearted attempt to clean it on the inside), there is a scratch and they created a repair that didn't need repairing and gave me it back with a small hole in the centre console.
I would appreciate people's thought's.
Thanks
You may have seen my post recently regarding numerous issues I have had with my A3.
Whilst Vindis had my car their technician needed to to an overnight road test. I was told this means driving the car home and back again to try and replicate the fault(s).
Unfortunately for him I was tracking the car and this is what I found:
It seems he had gone home, picked up his friend/girlfriend in a village outside of town, travelled to Tesco to sit in a car park for a couple of hours. Went to McDonalds about 20 miles away for some food, sat in that carpark for 20 minutes. Then travelled back into town to sit in another car park for over an hour (ironically next to another McDonald’s). He then went to sit in the same Tesco car park he was at a few hours ago for over an hour, to then drop his friend/girlfriend off at home (and sit outside there for another hour) to then go home.
When I got my car back on Saturday their was a scratch on my car - they advised it was there when I took it in and they have a video (not seen it yet). The other problem with the cup holder, they have managed to lose the springy bit and the spring has fallen into the vehicle itself. The centre console now needs to removed (I declined the repair as I didn't want the centre console removing).
I have spoken to Vindis head office and he has been great. He offered to fix the scratch (regardless of who was at fault) and told my I could pick my dealership for the repair.
He is going to give me a call back but said he would like to offer me a gesture of goodwill, but I have to be honest I am not sure what is acceptable in this situation. I don't want to take the pee but ultimately someone has taken my car and driven it around the county without my consent, breaking my trust etc. Then when I get the car back its sill dirty (despite an obvious half hearted attempt to clean it on the inside), there is a scratch and they created a repair that didn't need repairing and gave me it back with a small hole in the centre console.
I would appreciate people's thought's.
Thanks
