Users/guests deletion etc?

Are you in a new model, with the larger touch screen display (as standard) with the latest MIB3 interface? Or easier for me to ask what model and model year have you?

To cut to the chase then, this it is a known issue with Audi.

I took delivery of a 2020MY A5 Sportback S-Line earlier this month. I set it up as a dream within moments. The keys were in the car, ignition off, I was wondering around my driveway adiring the car, looking around the insides of it. I went back to the drivers seat 30 minutes later and it said I had been away from the car for too log and to re-log-in.

I re-logged in and I wasn't recognised. Then the system got into a tizz and kept going round in circles and so was I trying to suss it.

Here's what to do.

1. Delete your My Audi user log in details from the user screen until you only have GUEST or GUEST USER as the only user.

2. Reset the MMI. Do this by having the electrics on, the ignition on.

3. WARNING: This will factory reset the car, so any sound settings you have (bass and treble), favourites in the sat nav, etc will be lost.

4. Reset the MMI by pressing and holding down for around 10 seconds the small rotary volume controll knob until the screen vanishes and re-sets the MMI

5. When the sytem had reset and you are back to a fresh set up, then go about inputting your My Audi username and password as normal.

6. NOTE: You will always have a GUEST USER setting in the system along with any additional users you add. This is to prevent someone borrowing your car and having access to your sav nav history, personal details, etc. When you start the car you will have your username on the screen and GUEST. If you don't secure your details with a PIN you won't have the hassle of inputtiing a PIN everytime you use the MMI.

Yep, it's exactly what I had when they system got into a tizz.

You have to re-set the MMI.

Follow the steps above to delete all users, factory reset the MMI and start again. Perhaps after sut the car down for 10 miniutes or so before trying to log in again.

It does work as it worked for me with the same hassle you are experiencing. Since then, I've never had to log in again. Just tap my name on the MMI screen when I start the car up

DuraAce said:

Even this annoys me, I know it's not the end of the world having to press a button but why can't it just start up where it left off? I'm the only person who uses my car.

Click to expand...

Blame the Euopean Union for that! It's to comply with GDPR and safety / security of your data.

For example you may not want someone borrowing your car to know where you have been... or the dealer's service department guy working on your car - or even if your car was stolen, the thief will see where "home" is on your sat nav if you have that and "work" stored. If you PIN protect this, you will have to imput your PIN. If not, like me - just tap the screen. In days it wil be second nature.

Interestingly my Arteon also requires the click to select ok to a user, but my A6 just registers the user to the key and auto logs in with no “ok” to press. Surely the “ok” can be removed with vcds / odb11.

There’s a firmware update to fix this.
I had mine updated my2020 BE and it’s been fine since.
I posted in the massive technical issues thread.

Worth reading this thread: https://www.audi-sport.net/xf/threads/massive-it-failure-affects-all-audi-2020-a4-vehicles.411321/

A known issue and the only way you'll get it solved is through a firmware update at the dealer to version 3281 i'm afraid.
If you give them a ring, quote the TPI number aswell (2059215) so that they can't try and tell you you're already on the latest version.

Understand it's a pain being an hour either way for you to your nearest dealer, but worth it to ensure you can enjoy the car. I've been running the 3281 version now for about the last 6 weeks, and it's been faultless!

Good luck!