Absolutely raging

bokoboy

bokoboy

Registered User
Joined
Aug 5, 2010
Messages
201
Reaction score
132
Points
43
Location
Scottish borders
Had my car in at Carlisle Audi for a service last Friday . They changed my engine oil and filter , brake fluid ,haldex oil they even cleaned gauze filter and replaced pump under warranty saying it was faulty showed me video and replaced a hose on my washer bottle and a rear tyre ! All good you would think but I received a phone call today askin if they would mind someone picking my car up as they had three bolts they still had to put back :rage::rage::rage: wtf it was a voicemail so never had chance to ask which bolts but whilst reversing out work tonight on full lock very bad knocking on drivers wheel .
Can’t wait to see them tomorrow :rage::rage:
Oh any suggestions what bolts are missing ??
 
You need to push for compensation. that is utterly ridiculous.

you might want to think about getting an indy to confirm there hasn't been any damage. I wouldn't trust Audi at this point...their just gonna try to cover their asses.


Sent from my iPhone using Tapatalk
 
I would ask what bolts and if concerned about damage get them to sent a lorry to pick the car up, depending on how far you are away from Carlisle.
 
quattrorally said:
You need to push for compensation. that is utterly ridiculous.

you might want to think about getting an indy to confirm there hasn't been any damage. I wouldn't trust Audi at this point...their just gonna try to cover their asses.


Sent from my iPhone using Tapatalk
Click to expand...
I’m actually angry with myself cos I swore I wouldn’t use them after the last time when they overfilled my oil by a litre , oh and the time before that when my undertray flew off on the way home :rage: I’ll ask what bolt are missing then pop into local garage let them see
 
Pinky1959 said:
I would ask what bolts and if concerned about damage get them to sent a lorry to pick the car up, depending on how far you are away from Carlisle.
Click to expand...
Forty odd miles away drove nice and steady on way home but on Sunday I had the car up about 80 mph :dizzy:
 
  • Like
Reactions: Pinky1959
I’d call and say that unless they explain exactly what the bolts are for you do not feel safe driving it and insist they pick up the car with a loader and provide a courtesy car.
 
  • Like
Reactions: Pinky1959, Damo S, Bryant1998 and 1 other person
What **** poor service! As others have said, they should come pick it up using breakdown service at their cost, and some sort of compensation. That is unacceptable and they need to pay for it.

Sent from my HD1913 using Tapatalk
 
  • Like
Reactions: pburv
With what you described as what they serviced. The only bolts I can think of are the Haldex pump or the rear wheel bolts.
 
  • Like
Reactions: S32B and pburv
emoji-down-001.jpg
Vorsprung durch ist kaputt? ya!
 
  • Like
Reactions: JohnM100
bokoboy said:
I’m actually angry with myself cos I swore I wouldn’t use them after the last time when they overfilled my oil by a litre , oh and the time before that when my undertray flew off on the way home :rage: I’ll ask what bolt are missing then pop into local garage let them see
Click to expand...

That's shocking. I've never heard anything good about this dealership. A work colleague bought an S3 Saloon with them via Drive the deal. Placed the order, yet didn't receive the car till 12 months later. We `think` that given the very good discount on the car, and the fact they probably weren't making money on it, they they kept selling his build slot to other customers. Customers who they were making money off. It was ridiculous. Every time he phoned up or emailed, he was flogged off with some excuse.

As others have said, try to get an independent to look at it. if not. Don't let them take the car away until they have told you what the spare bolts are for. Get it in writing, so any issues down the line, it will be their responsibility to rectify them.
 
Update ! phoned today spoke to service advisor the technician must have used original bolts to replace haldex pump , so no bolts showin up as used from stock therefore paperwork for Audi uk warranty work not correct . So the vehicle has to go back for new bolts , pain in the a*** :rage:
 
  • Like
Reactions: Bryant1998
bokoboy said:
Update ! phoned today spoke to service advisor the technician must have used original bolts to replace haldex pump , so no bolts showin up as used from stock therefore paperwork for Audi uk warranty work not correct . So the vehicle has to go back for new bolts , pain in the a*** :rage:
Click to expand...

Interesting that Audi caught this and that it didn't get buried and ignored by the dealer, before these kind of checks and balances came along most shops would have shrugged it off as an "oh well" and bolts would be re-used for most things.

Defo a pain in the proverbial to have to go in again, but at least it was caught.
 
bokoboy said:
Update ! phoned today spoke to service advisor the technician must have used original bolts to replace haldex pump , so no bolts showin up as used from stock therefore paperwork for Audi uk warranty work not correct . So the vehicle has to go back for new bolts , pain in the a*** :rage:
Click to expand...

At least it's not bolts for something serious :)

So what about the noise you heard on full lock? That must be another fault or what? :slapped:
 
Keep all voice message, texts, emails and get them to write something down saying that they had been missed and you had to go back almost a week later.
 
  • Like
Reactions: SaraS3, Pinky1959 and pburv
I would contact the ceo of the garage (in writing ) , explaining you are not happy , giving him 7 days to reply and suggest some sort of compensation and extended warranty to be applied just in case anything goes off with the car in the future.
I would also log it with the CEO of Audi , then you have it registered .
 
When are people going to learn they are on bonus and rush....
 
  • Like
Reactions: pburv and JohnM100
Gazwould said:
When are people going to learn they are on bonus and rush....
Click to expand...
Exactly, most of the money a dealership makes is in the workshop and on things like GAP, paint protection, alloy care etc.
 
  • Like
Reactions: Gazwould, KenL and pburv
Lehn said:
At least it's not bolts for something serious :)

So what about the noise you heard on full lock? That must be another fault or what? :slapped:
Click to expand...
You won’t believe this I was reversing outside a local shop there was I light covering of snow it wasn’t TIL later I realised I was on cobbles :relaxed: Done full lock reverse and forward next day in car park not a sound :sweatsmile::sweatsmile:
 
  • Like
Reactions: Lehn and Bryant1998
Im probably going to get flamed for this but you could just take the car back and let them fit whatever bolts they need to fit. Done.

No need to call the AA, or write a letter to the CEO, or record messages, or etc etc etc. I’m sure if there was a safety risk they wouldn’t have left a voicemail asking if they could pick it up :/
 
  • Like
Reactions: N.J.H and AllanG
You must log in or register to reply here.

Similar threads

Steelster
RAGING!!
Replies
24
Views
2K
Soulboy
S
Steff s3
Raging
Replies
16
Views
2K
AudiNutta
AudiNutta
matttyk
Raging!!
Replies
30
Views
5K
Ofarlig
O
FR4NC15
Absolutely Fuming!!!
Replies
23
Views
3K
monkeyhanger
M
R
Absolutely devastated!!!!!!!
Replies
6
Views
1K
hendry10
hendry10
Top
Back