New windscreen question

Riko0073 · Apr 17, 2019

Good evening guys

Picked up a nasty crack in the front screen so going to have to get this replaced via insurance.

Other than matching the correct tint etc I recall reading that the fitter may have to recalibrate something?

Presumably it’s an Auto Windscreens job, will they have the tools to do any recalibration and what needs recalibration if at all?

Thanks for any advice.

maui · Apr 17, 2019

Just had mine done, the lease company had some third party and I then had to get it recalibrated by Audi, so two appointments / length of time without car...

Push on getting it recalibrated. IIRC I read somewhere that Auto Windscreens have a number of figment places which include calibration equipment. They should offer a 1 hit appointment for both.

Don’t rely on ‘most are fine without calibration’ - it would mean taking it to a fitting centre where the screen and calibration are done - might even end up being your local dealership.

Robbe · Apr 17, 2019

Had mine done last year through auto glass. Have to take the car to a local centre to fix the glass and then do the recalibration. Takes about 2+ hours.

Riko0073 · Apr 17, 2019

Thanks guys, I’ll make the point when I book it..but what is it in the windscreen that need recalibrating?

Robbe · Apr 17, 2019

It’s the camera above the rain sensor. Used for pre sense etc.

Riko0073 · Apr 17, 2019

Robbe said:
It’s the camera above the rain sensor. Used for pre sense etc.

Cheers mate

cosmicblue · Apr 17, 2019

Demand an OEM screen rather than a pattern replacement too - the Windscreen companies usually have to order the screen in, but will do it.

RS3 S. · Apr 18, 2019

...........as above insist on a genuine Audi screen. When i collected my SQ5 i noticed a small chip on the screen even tho it was reported on the ''149 point'' check. Said change it for a genuine replacment or keep the car after a bit of hassel they agreed & it was changed,at a main dealer but never had any problems with it.

Robbe · Apr 18, 2019

Only issue with insisting on a genuine screen is that you will be asked to pay the difference between the standard and OEM. I asked this question when I got mine replaced. The mentioned that it would have to be costed and then sent to the insurance company to see if they would accept the extra cost. if not I would have to pay. My crack was massive so went with the screen they supplied and had no issues.

cuke2u · Apr 18, 2019

I think it depends upon the insurance company...

RS3 S. · Apr 18, 2019

Robbe said:
Only issue with insisting on a genuine screen is that you will be asked to pay the difference between the standard and OEM. I asked this question when I got mine replaced. The mentioned that it would have to be costed and then sent to the insurance company to see if they would accept the extra cost. if not I would have to pay. My crack was massive so went with the screen they supplied and had no issues.

.....for the extra cost I would, best to keep o.e.

Riko0073 · Apr 18, 2019

Thanks guys, I’ve never had any issues with non oem windscreens in the past but would be nice if it was I guess, I’ll ask the question but not too fussed to be honest.

LukeHawk · Apr 19, 2019

I did this recently. An aftermarket screen will require re-calibration to get the camera/sensors for auto lights etc to work. If you are going from an official windscreen to another official windscreen, calibration should not be required, as long as the windscreen is installed correctly.

I found that the dealer I got my car from installed an aftermarket windscreen to fix stone chips. It caused a consistent "Audi Adaptive Light Fault" and "Main Beam Assist Fault" That wouldn't go away. I demanded an official windscreen be put on the car (It's still under motor plan), and the faults went away without any calibration necessary.

Nham68 · Apr 19, 2019

LukeHawk said:
I did this recently. An aftermarket screen will require re-calibration to get the camera/sensors for auto lights etc to work. If you are going from an official windscreen to another official windscreen, calibration should not be required, as long as the windscreen is installed correctly.

I found that the dealer I got my car from installed an aftermarket windscreen to fix stone chips. It caused a consistent "Audi Adaptive Light Fault" and "Main Beam Assist Fault" That wouldn't go away. I demanded an official windscreen be put on the car (It's still under motor plan), and the faults went away without any calibration necessary.

I had an Audi OEM replacement for my S4 recently. Had to be recalibrated. The fact your error codes went away without calibration could purely down to tolerances being a close match to the original .

Riko0073 · Apr 27, 2019

Well had a drive in the dark last night and was constantly getting flashed since having the new screen fitted (not oem) as the matrix lights didn’t seem to be their usual job, seemed to take longer to dim the beam and even when it did was only a small area so still blinding other drivers!!

Will call insurance company Monday, if it can’t be resolved with a further recalibration then will insist on a oem replacement screen.

Riko0073 · May 20, 2019

UPDATE - following a re-visit to the windscreen repairer and a trip out last night in the dark it was obvious the matrix lights still aren’t working properly!

The windscreen repairer in their defense are being very helpful and have mentioned an oem screen could be fitted to see if this resolved the issue.

My insurance company have been useless but the repairer are taking responsibility to resolve and re-booked in for a 3rd time this Thursday .

Surely this shouldn’t be something that is a such a problem??

cuke2u · May 20, 2019

No it shouldn't, any competent windscreen replacement company should have up to date information, training and equipment to know what different manufacturers windscreens require.

If a OEM screen is required then I am still not sure, if the camera hasn't been correctly calibrated, this will fix all your issues. On the other hand you could ask them if they would pay for you to take the car to a Audi dealership to have these issues corrected. Same goes for the insurance company really as your policy is with them...

Riko0073 · May 20, 2019

cuke2u said:
No it shouldn't, any competent windscreen replacement company should have up to date information, training and equipment to know what different manufacturers windscreens require.

If a OEM screen is required then I am still not sure, if the camera hasn't been correctly calibrated, this will fix all your issues. On the other hand you could ask them if they would pay for you to take the car to a Audi dealership to have these issues corrected. Same goes for the insurance company really as your policy is with them...

Yes already checked with my local Audi dealer who charge £210 + vat for the calibration, I’ll put this to the repairer if they would prefer this route and they can pick up the cost.

BigAardvaark · May 20, 2019

It sounds like it's out by a smidgeon, I can imagine the tiniest of movements when the screen's being replaced can make all the difference to a system that seems to use actual magic as its main way of functioning.

I insisted mine was OEM Audi branded glass and done at the dealers so calibration could be done immediately afterwards. All fine for me, Matrix behaves as it should. My situation was slightly different in fairness, in that it wasn't picked up on the "exacting, meticulous" Audi Approved checks. That didn't stop them asking if I would claim for it on my insurance and they'd pay the excess though!!

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