Long delays for new orders due to WLTP emissions testing

Here is a cut and paste explanation from carbuyer:

"Under WLTP, the individual options fitted to a car will factor into the test. Each and every option will be given a CO2 figure, largely influenced by its weight, aerodynamic penalty or the amount of power it draws from the engine. This will impact heavy items such as panoramic sunroofs and larger alloy wheel sizes in particular.

While it doesn’t spell the end of individual options as such, a model could have hundreds – or thousands – of different CO2 figures depending on the number, type and combinations of options chosen"

Maybe this is the reason you cannot now add individual options?
 
Simonwhite2000 said:
Asked the dealer if the black edition will still come with the rotor alloys as standard and they couldnt say. Had one more try of adding B&O sound and they said I couldnt. Very strange if you ask me - "please will you take my £750? No, sorry cant do that".
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That's odd- my dealer let me add Comfort & Sound pack (I don't think you can get B&O by itself), plus matrix headlamps and extended interior lighting a couple of months after placing my order .
 
I've just requested to cancel my order. Had enough of waiting.

Now to get a refund of the admin fee from the lease company, I'd imagine it wont be straightforward and will have to get the credit card company involved.
 
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cuke2u said:
I doubt and I think that car buyer were just playing at being the devil's advocate and you can already buy cars that are subject to the new wltp tests with options.
Don't forget this would have been the case with the old tests as well. However car manufacturers have already found ways and means to manipulate the results https://www.transportenvironment.or...ar-industry-manipulating-wltp-tests-cheat-co2
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Anything is possible.

Just ordered a Seat Arona for the Mrs. SEAT used to have a huge options list - but they were none on the new Arona, allegedly due to WLTP compliance - they now just do a few different models with various levels of spec already added in.
 
We know that vag are having issues with the new tests and their engines, however I can still include all those options you mention with the new c class mercedes.
I don't think in a million years that the new test will result in a dumbing down of the options available...

Edit: Just configured the new focus with a panoramic roof as well...

http://wltpfacts.eu/from-nedc-to-wltp-change/
 
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I got another update from my dealer yesterday and the anticipated delivery is STILL 28th September, although they still haven't given me written proof or even an order number.
 
Not saying it spells the end of all options, far from it, just making the case that it makes WLTP compliance more complex .

My point was some manufacturers have already taken the decision on some models to curtail options and offer a wider range of models that contain those options as basic spec.

If people are having issues adding options with other manufacturers, then this could be the read across on that. Just speculation though.
 
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That's mine cancelled!

The lease company are refusing to refund my admin fee, so I now have the joy of chasing that up via my credit card company.

Lesson learnt with lease companies, they are a bunch of cowboys advertising stock that they simply do not have.

Audi - I'd still have one but this process has been really disappointing.
 
doncarlyon said:
That's mine cancelled!

The lease company are refusing to refund my admin fee, so I now have the joy of chasing that up via my credit card company.

Lesson learnt with lease companies, they are a bunch of cowboys advertising stock that they simply do not have.

Audi - I'd still have one but this process has been really disappointing.
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That’s not good mate. Who did you use?

Hope you get it sorted.


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cptjay said:
Not saying it spells the end of all options, far from it, just making the case that it makes WLTP compliance more complex .

My point was some manufacturers have already taken the decision on some models to curtail options and offer a wider range of models that contain those options as basic spec.

If people are having issues adding options with other manufacturers, then this could be the read across on that. Just speculation though.
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Well other manufacturers seem prepared but maybe this is the cheating I am referring too?
 
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I’ve spoken with a variety of manufacturers and most seem to think they’ll be ready by September so it appears This has only badly affected VAG unfortunately.

With regards options in the future I’d imagine everything will be packaged up as opposed to being able to individually add the extended lighting pack, for example. So you’d have the lights package, sound packages etc etc. That way they can manage the co2 much easier. To be fair even paint can have a difference, especially the premium paints. My lapiz on my GolfR is quite expensive to produce (been resprayed) and is quite a heavy paint apparently. Probably only talking a few grams but technically that’s adding weight so may need to be accounted for.

Something to keep in mind is no one here will get further updates on their orders over August due to the majority of the factories closing for the holidays; I think everyone will know more at the beginning of September.
 
Confusing isn't it, the new focus isn't due into showrooms until oct, thus no cars will be on the road until 2019. The new c class is the same, yet none of them seem to packaging options together...
 
Hi All, first time post so be nice !!!

Ordered A4 B/E 2.0 TFSI in May and got fed up speaking with dealer and there being no news on what was going on. So have taken things in to my own hands and have emailed Audi UK MD to see if I can actually get some sensible answers and resolutions. Have been told I will get MY19 model at same price as when placing order by dealer. I want to hear exactly what is going on from a board perspective and how customers will be recompensed for what can only be classed as “terrible customer service”. Like many others I am tempted to begin looking at other makes but want to see the response. I know the email has been read so when I receive email back with more information I will share...
 
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Audi UK Customer Service rang me this morning in response to my ongoing wait since 9th April. Their 'news' was "we have no idea when your car will be assigned a build week".
That's customer service at its finest....
 
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DaveW said:
Audi UK Customer Service rang me this morning in response to my ongoing wait since 9th April. Their 'news' was "we have no idea when your car will be assigned a build week".
That's customer service at its finest....
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That's exactly the same phone call I had last week. Had to go through few security questions to be told he knew absolutely nothing. I said my dealer doesn't know any details (or so he tells me) and I'm getting information from forums. He said to talk to my dealer if I wanted an update!??!?... after just telling him the above. I had a rant about quality of service and expressed my dissatisfaction (even going as far to say I'm out of pocket due to having to service my existing car again) , no information about anything..... nothing he could do. Useless.... yet I'm the mug (along with a lot of others) being left in limbo.
 
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AntNut said:
That's exactly the same phone call I had last week. Had to go through few security questions to be told he knew absolutely nothing. I said my dealer doesn't know any details (or so he tells me) and I'm getting information from forums. He said to talk to my dealer if I wanted an update!??!?... after just telling him the above. I had a rant about quality of service and expressed my dissatisfaction (even going as far to say I'm out of pocket due to having to service my existing car again) , no information about anything..... nothing he could do. Useless.... yet I'm the mug (along with a lot of others) being left in limbo.
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I was told the same thing, he did apologise and say it’s not their usual good service but that everyone is in a similar position. It’s just that Audi have a huge amount of orders (50k pending for uk and the uk has a capacity of 30k at the port). I too have been promised the new model at the price I’ve been quoted but I also have a car that’ll need a service and potentially new brakes, also had to replace tyres.
 
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I asked Audi UK about compensation, even if it was a couple of hundred in options/floor mats/mud flaps etc but was told flatly there would be none as I would have been updated by my dealer.

The dealers know ****** all as they’re not being fed info.
 
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Moocher said:
I asked Audi UK about compensation, even if it was a couple of hundred in options/floor mats/mud flaps etc but was told flatly there would be none as I would have been updated by my dealer.

The dealers know ****** all as they’re not being fed info.
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I’d negotiate when you’re signing the paperwork, try to get free servicing or something.

One thing to note is if your car is 12 weeks later then they are obligated to give you a car until your new one arrives.
 
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I assume that's only applicable if you're getting a vehicle from a dealer rather than a lease company
 
My dealer contacted me the other day to say that they have had no further information regarding my order (I placed the order in the first week of May) but should know more after the start of September. What was said though, is that the car will not be a facelift. I wonder if this was said to cover themselves; not wanting to make promises they couldn't be 100% certain of.

What's the consensus with you guys? Will it be a facelift if the build week assigned to it is after a certain date? I've not had the build week yet.
 
It will be a facelift. MY 2018 ended production on week 30 (23rd July). MY 2019 will start Oct/Nov, depending on engine/transmission.
 
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Will 100% be a facelift if it is not built yet, only cars now that wont be facelift are stock cars and from what I have seen this month at various new car compounds the stock is dwindling and choice limited. Having said that some cracking deals if you are willing to take a stock car before 31/8/18. It is weird how things change before getting my A4 I had ordered a Golf GTE but got fed up waiting and cancelled, one of the dealers now has 4 GTE's in stock and cant shift them, most are folk like me who cancelled and went for something else. VAG group really have made an absolute b*lls up this last while.
 
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Norwichjase said:
I’d negotiate when you’re signing the paperwork, try to get free servicing or something.

One thing to note is if your car is 12 weeks later then they are obligated to give you a car until your new one arrives.
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Is this in writing somewhere? I’m leasing direct from Audi. Paperwork was signed for the lease back in May. It was due for 1st Sept but estimated delivery is the start of Feb now.
 
Moocher said:
Is this in writing somewhere? I’m leasing direct from Audi. Paperwork was signed for the lease back in May. It was due for 1st Sept but estimated delivery is the start of Feb now.
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Feb seems too long.... i reckon it’ll be november/December .... fingers crossed!!!


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Thanks, guys. I'll check with the dealer again. If it had already been or was in the process of being built, I'm sure they'd be telling me so I assume it hasn't been started yet.
 
I posted pdf copy of a spreadsheet I got from my Audi dealer, further up this thread. It lists start of production dates for various A4 engine/transmission combinations - not individual build dates, so should only be used as a rough guide.
 
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Thanks, DaveW. I remember that, now. This thread's getting longer and longer! A good indicator of many disgruntled Audi customers.
 
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QUOTE="TeaMonsta, post: 3299872, member: 132217"]Thanks, DaveW. I remember that, now. This thread's getting longer and longer! A good indicator of many disgruntled Audi customers.[/QUOTE]
I don't think so, go to other model forums in audisport and you don't see this level of complaining.
 
Inti786 said:
Feb seems too long.... i reckon it’ll be november/December .... fingers crossed!!!


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I’ve been told wk50 for build. Allowing 6-8 weeks for delivery and Xmas it’ll be Feb.
 
Moocher said:
I’ve been told wk50 for build. Allowing 6-8 weeks for delivery and Xmas it’ll be Feb.
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Week 50 build would be December 10th, so it would take nearly 2 months for the car to be delivered even with xmas....


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