A6 C6 Help! MMI Buttons Not Working

danhar707

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Hi all, hoping someone can give me a pointer in the right direction to get me out of a mess.

On track to privately sell our A6 C6 on Saturday and today ,Thurs, I put the car in a local garage to get a basic service - just oil+filter change. We just got an A6 C7 and need the C6 sold to sort out the finances!

Went to pick it up and noticed CD player was on a track I didn't leave it on...went to change to radio using the centre consol button... no buttons working, volume control not working, big dial knob thing not working and none of the buttons lit (usually one is lit to let you know what screen youre on!) Hmmm

Complained to garage - "what have you done?"....no idea. The guy works with me for an hour to try find root cause. Checked all fuses. Saw fault code 00446 from Radio module
00446 - Function Limitation due to Under-Voltage
002 - Lower Limit Exceeded - Intermittent
Disconnected and reconnected power to what we thought was radio module (Becker branded box in boot side area, under Bose amplifier.) fault code went away, but still no buttons.

Eventually had to leave garage and get home. P*ssed off because I need this car working to be sold!

I just plugged in VCDS and did a scan, as below. The time stamps are all out of whack, but the mileage/km stamps for the various fault codes make sense and would actually seem to imply they tripped at home this morning, rather than at the garage...Now, I just remembered tonight at home that something bad did happen this morning as I set off for work....my 6 year old son leant into the front of the car to grab something and knocked my coffee over with a bit getting spilled on the central console. It wasn't much liquid at all and I wiped it up quickly. Hmmmm. Culprit....coffee or garage?

Either way, has anyone got any suggestions on way forward.... How can I confirm which part has gone bad? If its the centre console electronics, which ECU# is this and how hard is it to get to the bits that probably need replacing? Any help appreciated.
 
The scan:

VCDS Version: Release 12.12.0 (x64)
Data version: 20130910

Thursday,24,March,2016,22:35:19:62939

Chassis Type: 4F (4L0)
Scan: 01 02 03 05 07 08 09 0E 15 16 17 19 37 42 46 47 4F 52 53 56
61 62 6D 72 76 77

VIN: WAUZZZ4F68N061722 Mileage: 234430km/145668miles

00-Steering Angle Sensor -- Status: OK 0000
01-Engine -- Status: Malfunction 0010
02-Auto Trans -- Status: OK 0000
03-ABS Brakes -- Status: Malfunction 0010
05-Acc/Start Auth. -- Status: OK 0000
07-Control Head -- Status: Malfunction 0010
08-Auto HVAC -- Status: OK 0000
09-Cent. Elect. -- Status: OK 0000
0E-Media Player 1 -- Status: Malfunction 0010
15-Airbags -- Status: OK 0000
16-Steering wheel -- Status: OK 0000
17-Instruments -- Status: OK 0000
19-CAN Gateway -- Status: OK 0000
37-Navigation -- Status: OK 0000
42-Door Elect, Driver -- Status: OK 0000
46-Central Conv. -- Status: OK 0000
47-Sound System -- Status: OK 0000
4F-Centr. Electr. II -- Status: OK 0000
52-Door Elect, Pass. -- Status: OK 0000
53-Parking Brake -- Status: OK 0000
56-Radio -- Status: Malfunction 0010
61-Battery Regul. -- Status: Malfunction 0010
62-Door, Rear Left -- Status: OK 0000
6D-Trunk Elect. -- Status: OK 0000
72-Door, Rear Right -- Status: OK 0000
76-Park Assist -- Status: OK 0000
77-Telephone -- Status: OK 0000

-------------------------------------------------------------------------------
Address 01: Engine Labels: Redir Fail!
Part No SW: 03G 906 016 MF HW: 03G 906 016 MF
Component: R4 2,0L EDC G000CG 1142
Revision: --H05--- Serial number:
Coding: 0000076
Shop #: WSC 00468 210 80588
VCID: 73E539471240F386991-8026

3 Faults Found:
005512 - Engine Mount Solenoid Valves (N144/N145)
P1588 - 000 - Open Circuit
Freeze Frame:
Fault Status: 01100000
Fault Priority: 3
Fault Frequency: 4
Reset counter: 255
Mileage: 217644 km
Time Indication: 0
Date: 2008.04.27
Time: 15:28:55

Freeze Frame:
RPM: 0 /min
Speed: 0.0 km/h
Load: 0.0 %
Voltage: 11.86 V
Bin. Bits: 00101000
Torque: 0.0 Nm
Torque: 300.1 Nm

000771 - Cylinder 3
P0303 - 000 - Misfire Detected - Intermittent
Freeze Frame:
Fault Status: 00100000
Fault Priority: 3
Fault Frequency: 1
Reset counter: 255
Mileage: 234408 km
Time Indication: 0
Date: 2007.07.14
Time: 18:07:11

Freeze Frame:
RPM: 819 /min
Speed: 0.0 km/h
Load: 0.0 %
Voltage: 13.68 V
Inj. Quantity: 2.96 mg/str
Temperature: 56.7°C
(no units): 0.0

006215 - Please check DTC Memory of ABS Controller
P1847 - 000 -
Freeze Frame:
Fault Status: 01100000
Fault Priority: 6
Fault Frequency: 2
Reset counter: 255
Mileage: 234437 km
Time Indication: 0
Date: 2007.07.14
Time: 21:53:32

Freeze Frame:
RPM: 0 /min
Speed: 0.0 km/h
Load: 0.0 %
Voltage: 10.87 V
Bin. Bits: 00101011
Torque: 0.0 Nm
Bin. Bits: 00000100

Readiness: 0 0 0 0 0

-------------------------------------------------------------------------------
Address 02: Auto Trans Labels: 01J-927-156.lbl
Part No SW: 4F9 910 155 B HW: 01J 927 156 JG
Component: V30 01J 2.0l PD RdW 0010
Revision: --H03--- Serial number: 00000000000287
Coding: 0000001
Shop #: WSC 02325 758 00200
VCID: 2A5BE423850AF24EEA7-807F

No fault code found.

-------------------------------------------------------------------------------
Address 03: ABS Brakes Labels: 4F0-910-517.lbl
Part No SW: 4F0 910 517 AC HW: 4F0 614 517 T
Component: ESP8 front H01 0070
Revision: 00000000 Serial number: 00000000000000
Coding: 0020856
Shop #: WSC 02325 758 00200
VCID: 65C1571FAC941D36075-8030

1 Fault Found:
01826 - Sensor for Steering Angle (G85); Supply Voltage Terminal 30
000 - -
Freeze Frame:
Fault Status: 01100000
Fault Priority: 3
Fault Frequency: 3
Reset counter: 130
Mileage: 234437 km
Time Indication: 0
Date: 2007.07.14
Time: 21:53:28

Freeze Frame:
Hex Value: 0x00C0
Hex Value: 0x02A2
Hex Value: 0x0024
Hex Value: 0x0183
Hex Value: 0x00FF


-------------------------------------------------------------------------------
Address 05: Acc/Start Auth. Labels: 4F0-910-852.clb
Part No SW: 4F0 910 852 HW: 4F0 905 852 B
Component: FBSAUDIC6 ELV H31 0230
Revision: 09010701 Serial number: 10601500900280
Coding: 0000147
Shop #: WSC 02323 758 00200
VCID: E3C5C90722A0E306691-80B6

Subsystem 1 - Part No: 4F0 910 131 E
Component: FBSAUDIC6 EZS H45 0080

Subsystem 2 - Part No: 4F0 910 220 D
Component: FBSAUDIC6 IDG H01 0040

No fault code found.

-------------------------------------------------------------------------------
Address 07: Control Head Labels: 4F0-910-7xx-07-H.lbl
Part No SW: 4F1 910 732 D HW: 4E0 035 729
Component: Interfacebox H43 5570
Revision: 00000000 Serial number: 350J+077824869
Coding: 0001002
Shop #: WSC 11128 000 1048576
VCID: 2541171FEC14DD36C75-8070

1 Fault Found:
00658 - Control Head
004 - No Signal/Communication
Freeze Frame:
Fault Status: 01100100
Fault Priority: 5
Fault Frequency: 1
Reset counter: 130
Mileage: 234408 km
Time Indication: 0
Date: 2007.07.14
Time: 18:14:07


-------------------------------------------------------------------------------
Address 08: Auto HVAC Labels: 4F0-910-043.lbl
Part No SW: 4F0 910 043 A HW: 4F2 820 043 Q
Component: KLIMABETAETIGUNGH30 0020
Revision: 00000052 Serial number: 00000030290829
Coding: 0001300
Shop #: WSC 02325 758 00200
VCID: 1C3732FBDF5E1CFE68B-8049

No fault code found.

-------------------------------------------------------------------------------
Address 09: Cent. Elect. Labels: 4F0-910-279.lbl
Part No SW: 4F0 910 279 K HW: 4F0 907 279
Component: ILM Fahrer H18 0250
Revision: 00000000 Serial number: 4F0907279
Coding: 0001101
Shop #: WSC 02335 758 00200
VCID: 3169F34FA8DC81962BD-8064

Subsystem 1 - Part No: 4F2 910 113 B Labels: 1KX-955-119.CLB
Component: Wischer AudiC6 H04 0190
Coding: 00064784
Shop #: WSC 02335

Subsystem 2 - Part No: 4E0 910 557 B Labels: 8K0-955-559.CLB
Component: REGENLICHTSENSORH13 0100
Coding: 00146221
Shop #: WSC 02335

No fault code found.

-------------------------------------------------------------------------------
Address 0E: Media Player 1 Labels: 4E0-910-111.lbl
Part No SW: 4E0 910 110 E HW: 4E0 035 110 A
Component: MP3-Changer H46 0390
Revision: 00046006 Serial number: AUZ5ZBG3481320
Shop #: WSC 00000 000 00000
VCID: 1A3B34E3D56A62CE7A7-804F

1 Fault Found:
02261 - Data Medium
014 - Defective
Freeze Frame:
Fault Status: 01101110
Fault Priority: 7
Fault Frequency: 1
Reset counter: 130
Mileage: 234408 km
Time Indication: 0
Date: 2007.07.14
Time: 18:14:55

Freeze Frame:
Text: 00000000


-------------------------------------------------------------------------------
Address 15: Airbags Labels: 4F0-910-655-8R.lbl
Part No SW: 4F0 910 655 E HW: 4F0 959 655 B
Component: 4E AIRBAG AUDI8RH30 0280
Revision: 09H30000 Serial number: 0037LD0UA6X.
Coding: 0013381
Shop #: WSC 02325 758 00200
VCID: 29591B2F800CF956E3D-807C

Subsystem 1 - Serial number: 6332CSME29736623%

Subsystem 2 - Serial number: 6342CSME28240C10Y

Subsystem 3 - Serial number: 6352QSME41291459C

Subsystem 4 - Serial number: 6362QSME44580F11G

Subsystem 5 - Serial number: 63734SME3A570C4DC

Subsystem 6 - Serial number: 63834SME3C6D22210

No fault code found.

-------------------------------------------------------------------------------
Address 16: Steering wheel Labels: 4F0-910-549.lbl
Part No SW: 4F0 910 549 A HW: 4F0 953 549 D
Component: J0527 0410
Revision: 00H03000 Serial number: 90025072640035
Coding: 0102142
Shop #: WSC 02323 758 00200
VCID: 275D1D179618CF26F59-8072

Subsystem 1 - Part No: XXXXXXXXXXX
Component: E0221 H02 0030

No fault code found.

-------------------------------------------------------------------------------
Address 17: Instruments Labels: 4F0-910-xxx-17.lbl
Part No SW: 4F0 910 930 C HW: 4F0 920 982 T
Component: KOMBIINSTR. M73 H21 0240
Revision: 00700000 Serial number: 72W33CU97
Coding: 3328458
Shop #: WSC 12345 067 57207
VCID: 23450907E2202306A91-8076

No fault code found.

-------------------------------------------------------------------------------
Address 19: CAN Gateway Labels: 4L0-910-468.lbl
Part No SW: 4L0 910 468 A HW: 4L0 907 468 B
Component: J533__Gateway H06 0060
Revision: 00H06000 Serial number: 1100B079258196
Coding: F551BE5730320600
Shop #: WSC 02334 758 00200
VCID: 2D51EF3FB4E4E5760F5-8078

No fault code found.

-------------------------------------------------------------------------------
Address 37: Navigation Labels: 4E0-910-88x-37.lbl
Part No SW: 4E0 910 887 T HW: 4E0 919 887 M
Component: MNS ECE H52 1030
Revision: 00000000 Serial number: 333CT057578248
Shop #: WSC 00468 468 80588
VCID: 3E73D87369826EEEA6F-806B

No fault code found.

-------------------------------------------------------------------------------
Address 42: Door Elect, Driver Labels: 4F0-910-793-42.lbl
Part No SW: 4F0 910 793 E HW: 4F0 959 793 E
Component: TSG FA H12 0210
Revision: 00000000 Serial number: …a
Coding: 0003610
Shop #: WSC 02327 758 00200
VCID: 2C57E23B8FFEEC7E18B-8079

No fault code found.

-------------------------------------------------------------------------------
Address 46: Central Conv. Labels: 4F0-910-289.lbl
Part No SW: 4F0 910 289 K HW: 4F0 907 289 K
Component: Komfortgeraet H26 0210
Revision: 02100026 Serial number: 01068515540000
Coding: 3146491
Shop #: WSC 02335 758 00200
VCID: 326BFC43ADDABA8E527-8067

Subsystem 1 - Part No: 1K0 951 605 C
Component: LIN BACKUP HORN H03 1301

Subsystem 2 - Part No: 4F0 910 177
Component: Innenraumueberw.H01 0020

No fault code found.

-------------------------------------------------------------------------------
Address 47: Sound System Labels: 4F0-910-223-BO.lbl
Part No SW: 4F0 910 223 J HW: 4F0 035 223 G
Component: DSP-High C6 H10 0240
Revision: PROD_01 Serial number: 00000000153525
Coding: 0000113
Shop #: WSC 00468 468 80588
VCID: 2541171FEC14DD36C75-8070

No fault code found.

-------------------------------------------------------------------------------
Address 4F: Centr. Electr. II Labels: 4F0-910-280.lbl
Part No SW: 4F0 910 280 HW: 4F0 907 280 A
Component: ILM Beifahrer H12 0100
Revision: Serial number: 00000000481785
Coding: 0001104
Shop #: WSC 02323 758 00200
VCID: DEB3F8F309C2CEEE46F-808B

No fault code found.

-------------------------------------------------------------------------------
Address 52: Door Elect, Pass. Labels: 4F0-910-793-52.lbl
Part No SW: 4F0 910 793 E HW: 4F0 959 792 E
Component: TSG BF H12 0210
Revision: 00000000 Serial number: ”"
Coding: 0003610
Shop #: WSC 02327 758 00200
VCID: 2C57E23B8FFEEC7E18B-8079

No fault code found.

-------------------------------------------------------------------------------
Address 53: Parking Brake Labels: 4F0-910-801.clb
Part No SW: 4F0 910 801 C HW: 4F0 907 801 A
Component: EPB CDEC0080 H04 0080
Revision: --H04---
Coding: 0000131
Shop #: WSC 02324 758 00200
VCID: 204F060BF336381EB43-8075

No fault code found.

-------------------------------------------------------------------------------
Address 56: Radio Labels: 4E0-910-541.lbl
Part No SW: 4E0 910 541 T HW: 4F0 035 541 N
Component: TUNER EU/US/RDW H42 0630
Revision: 00000000 Serial number: 357FA0C7538988
Coding: 0000001
Shop #: WSC 00468 468 80588
VCID: 3169F34FA8DC81962BD-8064

1 Fault Found:
00446 - Function Limitation due to Under-Voltage
002 - Lower Limit Exceeded - Intermittent
Freeze Frame:
Fault Status: 00100010
Fault Priority: 7
Fault Frequency: 1
Reset counter: 170
Mileage: 234437 km
Time Indication: 0
Date: 2007.07.14
Time: 21:54:44


-------------------------------------------------------------------------------
Address 61: Battery Regul. Labels: 4F0-910-181.lbl
Part No SW: 4F0 910 181 E HW: 4F0 915 181 A
Component: J0644 BEM H12 0590
Revision: 00000000 Serial number: 00000000148841
Shop #: WSC 00762 210 51009
VCID: 23450907E2202306A91-8076

Subsystem 1 - Part No: 4F0 915 105 D
Component: von VA0 0709270452
Coding: 344630393135313035442056413030373039323730343532
Shop #: WSC 00000 384 00290

5 Faults Found:
02272 - Quiescent Current Stage 1
000 - - - Intermittent
Freeze Frame:
Fault Status: 00100000
Fault Priority: 7
Fault Frequency: 3
Reset counter: 255
Mileage: 234437 km
Time Indication: 0
Date: 2007.07.14
Time: 21:47:37

02273 - Quiescent Current Stage 2
000 - - - Intermittent
Freeze Frame:
Fault Status: 00100000
Fault Priority: 7
Fault Frequency: 1
Reset counter: 255
Mileage: 234437 km
Time Indication: 0
Date: 2007.07.14
Time: 22:03:48

02276 - Quiescent Current Stage 5
000 - - - Intermittent
Freeze Frame:
Fault Status: 00100000
Fault Priority: 7
Fault Frequency: 1
Reset counter: 255
Mileage: 234437 km
Time Indication: 0
Date: 2007.07.14
Time: 22:03:58

02274 - Quiescent Current Stage 3
000 - - - Intermittent
Freeze Frame:
Fault Status: 00100000
Fault Priority: 7
Fault Frequency: 1
Reset counter: 255
Mileage: 234437 km
Time Indication: 0
Date: 2007.07.14
Time: 22:04:08

02277 - Quiescent Current Stage 6
000 - - - Intermittent
Freeze Frame:
Fault Status: 00100000
Fault Priority: 7
Fault Frequency: 1
Reset counter: 255
Mileage: 234437 km
Time Indication: 0
Date: 2007.07.14
Time: 22:04:18


-------------------------------------------------------------------------------
Address 62: Door, Rear Left Labels: 4F0-910-795.lbl
Part No SW: 4F0 910 795 E HW: 4F0 959 795 E
Component: TSG HL H21 0210
Coding: 0003074
Shop #: WSC 02327 758 00200
VCID: 2E53E833B9E29E6E36F-807B

No fault code found.

-------------------------------------------------------------------------------
Address 6D: Trunk Elect. Labels: Redir Fail!
Part No SW: 4F9 910 591 HW: 4F9 827 851 F
Component: ValeoHeckdeckel H25 0290
Revision: --H25001 Serial number: E5030000B
Shop #: WSC 98765 666 38354
VCID: ECD7A23BCF7EAC7ED8B-80B9

Subsystem 1 - Part No: 4F9 910 592
Component: ValeoHeckdeckel H25 0290

Subsystem 2 - Serial number: E5030100B

Subsystem 3 - Serial number: RD01.10.07--H25001001B0182ÿ

Subsystem 4 - Serial number: 1B0182ÿ

No fault code found.

-------------------------------------------------------------------------------
Address 72: Door, Rear Right Labels: 4F0-910-795.lbl
Part No SW: 4F0 910 795 E HW: 4F0 959 794 E
Component: TSG HR H21 0210
Coding: 0003074
Shop #: WSC 02327 758 00200
VCID: 2E53E833B9E29E6E36F-807B

No fault code found.

-------------------------------------------------------------------------------
Address 76: Park Assist Labels: 4Fx-910-283.lbl
Part No SW: 4F0 910 283 F HW: 4F0 919 283 F
Component: Parkhilfe 4-Kan H09 0060
Revision: 00H09000 Serial number: 06240726802616
Coding: 0001116
Shop #: WSC 131071 1023 2097151
VCID: 275D1D179618CF26F59-8072

No fault code found.

-------------------------------------------------------------------------------
Address 77: Telephone Labels: 4F1-910-336.lbl
Part No SW: 4F1 910 336 D HW: 4F1 862 335
Component: BTA H09 1120
Revision: 00H09000 Serial number: 00000007517568
Coding: 0050021
Shop #: WSC 02335 758 00200
VCID: 2541171FEC14DD36C75-8070

No fault code found.

End ---------------------------------------------------------------------
 
All bad one fault happened in 2007
And all bar one occurred within a 4 hour window

Delete and rescan

Also reset the MMI - hold "car", top right MMI button near main control knob, main control knob down for 3 seconds at the same time, the MMI screen should go blank then the splash screen will appear and it'll reboot once you release all three buttons

See what happens

Tom
 
Hey NotNormal, thanks.... Had already tried the MMI reset thing to no avail.

It looks to me like a bunch of ECUs are complaining about not being able to communicate with each other. I think your idea about there being a break in the fibre optic MOST datalink is a good one, but there's been no physical work that would lead to this. My guess is that the coffee has got in behind one of the buttons and caused some havoc. So more liquid intervention than physical!

Does anyone know...
1) what is the ecu that deals with all the buttons on the centre console?
2) where is it exactly and how do I get to it? What address number is it? My guess is that this has gone down and needs a kick or replacing.
3) when that unit goes down, would it cause a break in the MOST network?
4) is this one of those ECUs that goes into a locked state when it senses power related faults and needs dealer intervention to unlock it after power issue has been fixed?
 
Hi can you run a fault erase on all modules and repost scan results, more than likely the coffee could have done it, it is a very common issue which I see at work often. Also please remove any discs/sd cards before erasing and re-scanning, sometimes centre console could just do with replacing or cleaning if you're lucky
 
Update to close this out. I just cleared all fault codes and after a day or two everything was back to normal.