LongWait4aBE
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  • Hi mate.
    Until a few weeks ago, all I had to go on was the Order Tracking page on the Zenith website. When my order date moved, I called the general number on the Contact Us page and spoke to whoever answered the phone. After that I got an email from Emma, who is my specific contact and she got me some more info which I got by e-mail over the next few days, explaining the delays and giving me assurance that she was working on it.

    On Tuesday this week I emailed her again and asked for a courtesy car, which she responded to within the hour and said she would get back to me. I have heard nothing since, so maybe that is where the contact ends (i.e. when you ask them to do something for you). I am going to chase her up this afternoon.

    I haven't really needed to yet, but in the end a strong phone call is normally the best way to resolve these things...
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