If you speak to Rabbit on the Audi forum, he can supply a laser for abou £100. The Audi forum is the best place for advice on changing the laser. I changed mine about a year ago, i was reluctant to pay that much money in case it didn't work, but eventually got so fed up with it not working that...
Whenever I've removed mine I've always done the following.
1. Remove the gloove box - it's held in by about 5 or 6 bolts, very easy to remove. This then allows access to the back of the RNS-E to push it out.
2. I only have 2 keys, so start with the left hand side. Insert the keys (I think...
This has been mentioned previously, here: http://www.audi-sport.net/vb/showthread.php?87658-Audi-s-FREE-MOt-offer&highlight=free+mot
here: http://www.audi-sport.net/vb/showthread.php?78670-Has-anybody-had-their-free-m-o-t-from-Audi-yet&highlight=free+mot
& here...
If the battery dies or is removed the range "looses it's memory" and resets back to zero. It will correct itself eventually after 10 minutes of driving, I think if my memory is correct. But definately not a problem
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