Recent content by Chris128

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    My A3 experience so far...

    haha yeah :) I'm just hoping the next car I buy doesnt have a similar amount of problems!
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    My A3 experience so far...

    Thanks, so am I! :)
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    My A3 experience so far...

    Well I went and met this director/owner today... and got a full refund! :) he was very apologetic and understanding, he was appalled at the way the branch I bought the car from had treat me and has shut down that branch now and got rid of the guy that I was dealing with. They have let me keep...
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    My A3 experience so far...

    OK I've got a meeting with one of the directors/owners this Saturday so will see what happens there... Spoke to Consumer Direct and they gave me some good information about the Supply of Goods & Services Act stating that repairs must be carried out with reasonable skill and care - I think not...
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    My A3 experience so far...

    Latest problem: the garage replaced the 2 front tyres a month ago to cure the steering wheel wobble problem but I have now found that one of the front tyres is pretty flat (16 psi) and the other is nearly twice the recommended pressure! It was over 50 psi... no wonder it was pulling to the left...
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    My A3 experience so far...

    They still havent called me back to arrange a date/time to fit the replacement belly pan and headlight (nearly a week since I reported that to them now) and of course still have not sent me any record of anything they have done or the service booklet... so I've submitted a complaint to Trading...
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    My A3 experience so far...

    Yeah dont worry after what has happened today I am certainly done with being nice and reasonable... they delivered the car back to me today at work (without the service book or list of work done of course) and when I drove it home tonight I heard a strange swishing sound and then a big bang. I...
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    My A3 experience so far...

    Thanks jb0o that is encouraging to hear - I thought they would not do a lot if I went to them (it hasnt come to that yet though). Latest update anyway: They called me today to say that they have finished repairing it and will deliver it back to me tomorrow. HOWEVER, they said they have not...
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    My A3 experience so far...

    Yeah they did say it was a rough area when I first went there actually lol They mentioned today that they were thinking of replacing the dual mass flywheel this week - whether they actually will or not I dont know..
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    My A3 experience so far...

    god paddy that sounds awful, I thought I had it bad! I took the car back to the dealer today but they refused to sign anything stating how long the repairs would take... I asked why and they just said "we wont sign it" so I said well ok but thats not a reason is it, why wont you sign it...
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    My A3 experience so far...

    Well I called the garage back just now and said that I was willing to let them try to repair it one more time if they signed a document stating exactly what the problems were and how long it would take them to fix them... but they said "we cant put a time on fixing an intermittent problem" so I...
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    My A3 experience so far...

    Thanks, I'm guessing the complaints person will be the guy who I have been dealing with today though, as he seems to be the boss. I think I will give them a ring tomorrow and tell them that they have got one last chance to sort it out and that I want them to sign a document that admits to the...
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    My A3 experience so far...

    The dealer is CSG (http://www.csg-autopark.co.uk/10921/autopark.htm) but I dont see why that makes any difference to anything? I have already been documenting everything from day one so no worries there, but I have to say I am not keen on giving it back to them for several reasons, primarily...
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    My A3 experience so far...

    Well I called the dealer today and they said I have to bring it back to them again for them to fix it. I said no you have already had it a month, I want my money back... to which they responded with "well that isnt going to happen" ..... I argued with them for ages, threatened to get trading...
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    My A3 experience so far...

    Thanks for the support stonesfan :) after that last post I called them again and they said they would ring me when I got home from work at 6 PM. Of course they didnt, so I called them back at 6:15 and asked why no one had got back to me (yet again!) and I got "what? Simon hasnt called you? He...
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