“Audi UK is committed to investigating and swiftly resolving any technical issues relating to our cars which are reported to us through our network. As we have stated previously, a low percentage of older 2.0 TFSI engines fitted to certain models have been exceeding the factory oil consumption tolerance of 0.5 litres per 1,000 kilometres (approx. 620 miles). Changes were made to the production tolerances of the pistons and rings in this engine from mid-2011 onwards, and customers with 2.0 TFSI cars produced after this date should not have any cause for concern. The comprehensive Audi UK Warranty (3 years/60,000 miles) covering all new Audi vehicles has already resolved the majority of these cases at no cost to the customer. For remaining affected customers with cars that are no longer covered by this warranty, we have a policy in place to resolve issues on a case-by-case basis. This revised policy has been in force nationally since the beginning of the year and applies to new and retrospective cases. Qualification criteria are applied in each individual case to confirm that the vehicle has been serviced in accordance with the owner’s handbook by an Audi Centre or other professional workshop which follows the Audi Service quality standards. We invite all Audi customers who have any questions or concerns relating to newly discovered or previously reported oil consumption with 2.0 TFSI engines to contact their local Audi Centre. Alternatively, our advisors will be available until 10pm on Thursday 4 June, and thereafter from 8am to 8pm, by calling 0800 093 0110 free of charge from landlines*. *Chargeable from mobile phones. FAQs 1. What causes oil consumption? A certain amount of oil consumption is a normal characteristic of all engines, but the rate of usage can be influenced by numerous factors such as: · Driving style · Journey type · General wear & tear (i.e. high mileage) · Lack of correct servicing · Type and quality of oil used · Engine run low on oil or coolant · Overheated engine · Poor quality repairs · Performance tuning 2. What is an acceptable level of oil consumption? Consumption of up to 0.5 litres per 1000km (approx. 620 miles) is specified as acceptable by Audi and is widely acknowledged as normal across the industry 3. Why are customers contributing different amounts towards the cost of repairs, when excessive oil consumption has been identified? A key factor to the level of support provided is whether the vehicle has been serviced in accordance with the owner’s handbook originally supplied with the car. In cases where other contributing factors have been identified (e.g. incomplete/incorrect servicing, poor repairs, engine tuning, etc) customers have been asked to contribute an appropriate and reasonable amount. The majority of cases have been resolved at no cost to the customer, via our comprehensive Audi UK Warranty (3 years/60,000 miles). For remaining customers we have a policy in place to resolve customer issues on a case by case basis. 4. What is the correct oil to use? Please see your owner’s handbook as specifications vary dependent on model, engine type and service regime. 5. What should I do if I have a concern? Contact your local Audi Centre [link to locate a Centre]. The Centre will be able to accurately measure the rate of oil consumption by running a simple test. The Centre will then be able to diagnose the cause (technicians will be able to evaluate whether there are any other underlying issues/contributing factors) and repair as necessary. 6. I need further assistance, what should I do? Please contact your local Audi Centre. Alternatively, a member of our Customer Services team will be happy to assist you. 7. How can I avoid consumption Oil consumption is a normal occurrence in all engines but will vary by design. To minimise this you should ensure your car is serviced in accordance with the owner’s handbook. Always ensure that all issues are resolved as quickly as possible by your local Audi Centre.