Interview with an Audi representative

[STmichael]

Auzzam, I’m giving you a challenge. As I well respected member and YouTube favourite, can you see if you can arrange Q and A session on your YT channel with an Audi UK representative to discuss all the issues the members of this site are/have experienced.

 

[Moots]

Auzzam, I’m giving you a challenge. As I well respected member and YouTube favourite, can you see if you can arrange Q and A session on your YT channel with an Audi UK representative to discuss all the issues the members of this site are/have experienced.

110% won’t happen lol. Be great if it did though!

 

[Scott Nevett]

Based on the level of ignorance after being called out for gaslighting from Audi Customer Services I’ve experienced today...not a chance.

 

[auzzam_crd]

Auzzam, I’m giving you a challenge. As I well respected member and YouTube favourite, can you see if you can arrange Q and A session on your YT channel with an Audi UK representative to discuss all the issues the members of this site are/have experienced.

that would be great - I'll ask the question!

However given my experience as well as many others I doubt Audi will want to acknowledge any issues publicly at all...

Funny though, because a few owners have said that their dealers have confirmed there is a known issue around the SOS warning light and no ETA on the fix.

I would love to think they are the type of company willing to sit down with the consumer and acknowledge issues in an open and collaborative way, this would do wonders for their PR!

 

[STmichael]

That’s what I would expect from a company like Audi. They just need to hold their hands up and admit there are some issues with the car and ‘this is what we are doing to resolve them’.
That way they would keep the respect of their customers instead of their customers feeling ‘fobbed off’ with no resolution in sight.

 

[Billy Shears]

It's actually really interesting to see different people's experiences with different Audi dealerships. One of the reasons we've stuck with Audi has been that the service we get from Cambridge Audi is better than anything we've seen anywhere else. But nothing major has gone wrong yet which I guess is the real test. Things that have stood out are (aside from sales, because most dealers at least try at this point) is they've contacted us a coupe of times after we've bought our last two cars to make sure we're happy and take any questions, and when we've taken the car in for service they've replaced small parts under warranty without us having to ask or even flag them. All of this is very different from the service we've seen from Honda and BMW dealerships over the years - but it does sound like it may not be typical of most people's experiences with Audi.

It's our S3 build week next week, so we'll see what happens this time!

 

[Sparks43]

It's actually really interesting to see different people's experiences with different Audi dealerships. One of the reasons we've stuck with Audi has been that the service we get from Cambridge Audi is better than anything we've seen anywhere else. But nothing major has gone wrong yet which I guess is the real test. Things that have stood out are (aside from sales, because most dealers at least try at this point) is they've contacted us a coupe of times after we've bought our last two cars to make sure we're happy and take any questions, and when we've taken the car in for service they've replaced small parts under warranty without us having to ask or even flag them. All of this is very different from the service we've seen from Honda and BMW dealerships over the years - but it does sound like it may not be typical of most people's experiences with Audi.

It's our S3 build week next week, so we'll see what happens

I got my S3 from Cambridge Audi and they were excellent

 

[Billy Shears]

I got my S3 from Cambridge Audi and they were excellent

Yes - good to see it's not just me - they really way better than any other dealership I've used. And funny enough they've just called to say our car has been built. Now it's all down to whether the queues at the ports are getting sorted as to when we get our car. But it's nice to know it exists!

 

[Sparks43]

Yes - good to see it's not just me - they really way better than any other dealership I've used. And funny enough they've just called to say our car has been built. Now it's all down to whether the queues at the ports are getting sorted as to when we get our car. But it's nice to know it exists!

They are very old school in my opinion and customer relationships are just as important as the business - I stopped using my local dealership as was treated badly after the salesman I'd always used left and we purchased our 7th car in 9 years from them - Went to Cambridge for a service (free from Audi UK because of my issues) but another friend used them and put me in contact with the sales manager and she was fantastic and the salesman who she allocated on the day - We were there over 2 hours (Last September - Masks and no Handshakes unfortunately) and were looked after so well

 

[Billy Shears]

They are very old school in my opinion and customer relationships are just as important as the business - I stopped using my local dealership as was treated badly after the salesman I'd always used left and we purchased our 7th car in 9 years from them - Went to Cambridge for a service (free from Audi UK because of my issues) but another friend used them and put me in contact with the sales manager and she was fantastic and the salesman who she allocated on the day - We were there over 2 hours (Last September - Masks and no Handshakes unfortunately) and were looked after so well

Agreed. When we bought my wife's A1 I was really surprised by how much time they spent with us and talked through the various trims and options. Then the test driver was long, and we were encouraged to drive the car properly to get a feel for it (not my typical experience). When we replaced it with the A3, they were really busy when we went in for the Test Drive and just told us we could take the car for the day - then followed up on the phone to talk things through properly. Obviously a very different experience this time around with the S3, but they gave us a great deal, have been constantly in touch and can't really ask for more. In contrast, my BMW dealer contacted me recently to try to get me to upgrade and got me off the phone within seconds when I said there were no current models that interested me!! No contact since I bought the car. In fairness, they gave us a day-long test drive too, but once I'd signed the papers they became very hard to track down and deal with about anything.

 

[itf]

When I was having battery problems I phoned Audi direct and they volunteered that there was an alternator recall on some models, but did a VIN check and mine wasn't impacted, so they are acknowledging some things. I do wonder if at some point they'll push an over the air software update to the MMI much like the over the air map updates I've had that resolves a few things.

 

[Moots]

When I was having battery problems I phoned Audi direct and they volunteered that there was an alternator recall on some models, but did a VIN check and mine wasn't impacted, so they are acknowledging some things. I do wonder if at some point they'll push an over the air software update to the MMI much like the over the air map updates I've had that resolves a few things.

I’ve had 2 software updates over the air already since December. So wouldn’t be surprised to see more.

 

[itf]

I’ve had 2 software updates over the air already since December. So wouldn’t be surprised to see more.

Software updates? I've seen one maybe two OTA map updates but nothing for the MMI software, but I have the A/C USB variant so maybe we've been abandoned on the ancient software installed at the factory.

 

[Sparks43]

I’ve had 2 software updates over the air already since December. So wouldn’t be surprised to see more.

Not Map Updates? - I've had them

I've tried software and it always says none available and select a device to update from, so I thought you didn't get MMI updates