Audi A3 8Y Issues

[SillyGoose]

Hi guys, first post here. I've picked up my new A3 (30 TFSI S Line Sound and Comfort Pack + Parking Pack) in December 2020 from Watford Audi. I owned a 2009 MINI so the upgrade is huge, the car drives perfectly but the software is not too great. I will post below the issues that I am experiencing with the car.

1. SOS Emergency function fault (picture attached) . This error is strange because it only happens when I am in built up areas ( Central London) and the signal is poor. When the error comes up the system reboots itself 1-2 times and then it log me out of my user. If I try to log in, my user does not even appear on the system. If I leave the car for like 30 minutes and then start it again, it works; but this is very annoying. I went to the dealership and they said that they could not replicate the error and that is not much they can do and I would just need to monitor it and see if it happens again.

2. MyAudiApp. I have completed the registration successfully and I've set myself up as a Key User. I used to be able to log into the app but I only had some basic functionality (car status, mileage and next service). From reading on the forums I think I should also be able to unlock the car from the app but I am not sure and I'd like your input on that. See the picture attached for the message that I used to get. Now things got even worse and I can't even log in on the myAudi App. When I try to log in from my failed the error that I get is : Network : Cancelled (but I read on another thread that it has been disabled as they are having IT outages)

3. Bonus one - Why are there no nets or bag hooks in the boot of car? Does anyone have any recommendations where I could get some from? Every time I put something in the back, it jumps everywhere.

Edit: This is a bit of a gimmick. When I unlock/ lock the car the light do not light up progressively, i.e : one by one at the rear of the car. When I went to the dealership I saw an A3 Saloon that did that. What would I need to do in order to get them to light up like that when I lock/ unlock the car?

Thank you for taking your time to read this and I'm looking forward for your replies.

 

[auzzam_crd]

welcome buddy, hope you've seen a lot of my content on youtube already - if you have not, here is the link - make sure to subscribe

https://youtube.com/c/crdchannel

Interestingly it is the same jump I made too (2007 Cooper S -> 2020 A3)

I'll try answer your questions in order:

1) I've suffered from this problem as well as many other owners. Some have had better luck once removing the app and logging out from the MMI. There is a recall software update for the 35TFSI (due to the MHEV battery) - I know of at least one person that has had that carried out and had better luck.

But not sure your 30tfsi will have the same recall as it might not have the MHEV?

2) The app is honestly a bit useless, it rarely ever works and always has server issues. It also reports things falsey e.g. your windows are open / doors are unlocked when they are not which often means you walk back to the car just to check.

In terms of the remote unlock, I think on the latest versions you can as one user on the forum has said he can with his iphone, I believe it takes 40 seconds or so to lock it though.

3) The lack of nets is because I'm guessing you did not go for the storage pack upgrade? I've got a video coming out on it soon as so many owners were unaware they needed to select that. I think it may be a bit of a chore to retrofit, as the entire back of the seat is a different panel.

4) Not 100% sure what you mean by the lights, but if you mean the sweeping motion when you unlock the doors, you would require the dynamic lights which is part of the matrix light upgrade.

Hope that helps

 

[SillyGoose]

welcome buddy, hope you've seen a lot of my content on youtube already - if you have not, here is the link - make sure to subscribe

https://youtube.com/c/crdchannel

Interestingly it is the same jump I made too (2007 Cooper S -> 2020 A3)

I'll try answer your questions in order:

1) I've suffered from this problem as well as many other owners. Some have had better luck once removing the app and logging out from the MMI. There is a recall software update for the 35TFSI (due to the MHEV battery) - I know of at least one person that has had that carried out and had better luck.

But not sure your 30tfsi will have the same recall as it might not have the MHEV?

2) The app is honestly a bit useless, it rarely ever works and always has server issues. It also reports things falsey e.g. your windows are open / doors are unlocked when they are not which often means you walk back to the car just to check.

In terms of the remote unlock, I think on the latest versions you can as one user on the forum has said he can with his iphone, I believe it takes 40 seconds or so to lock it though.

3) The lack of nets is because I'm guessing you did not go for the storage pack upgrade? I've got a video coming out on it soon as so many owners were unaware they needed to select that. I think it may be a bit of a chore to retrofit, as the entire back of the seat is a different panel.

4) Not 100% sure what you mean by the lights, but if you mean the sweeping motion when you unlock the doors, you would require the dynamic lights which is part of the matrix light upgrade.

Hope that helps

Hi, thanks for the reply. I will check out your youtube channel now

1) Forgot to mention in my initial post. I took the car to the dealership on Monday as it has been recalled for that specific software update, I hope that fixed it.
3) Yup, I did not go for the storage pack upgrade, that must be why.

4) That's exactly what I mean, thanks for the clarification.

 

[auzzam_crd]

Hi, thanks for the reply. I will check out your youtube channel now

1) Forgot to mention in my initial post. I took the car to the dealership on Monday as it has been recalled for that specific software update, I hope that fixed it.
3) Yup, I did not go for the storage pack upgrade, that must be why.

4) That's exactly what I mean, thanks for the clarification.

no worries buddy, - noticed you are in London too , I'm looking for an S-Line to film once the restrictions ease. Let me know if you would be up for it

 

[SillyGoose]

no worries buddy, - noticed you are in London too , I'm looking for an S-Line to film once the restrictions ease. Let me know if you would be up for it

Yeah, I would be more than happy


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[auzzam_crd]

Yeah, I would be more than happy


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great stuff, if you do not mind - can you shoot me an email over to auzzam_crd@hotmail.com / message me on instagram or facebook: auzzam_crd

I have no idea how to private message on this forum yet!

 

[SillyGoose]

great stuff, if you do not mind - can you shoot me an email over to auzzam_crd@hotmail.com / message me on instagram or facebook: auzzam_crd

I have no idea how to private message on this forum yet!

I dropped you a message on instagram

 

[Ludus]

Everything @auzzam_crd said is correct. As we've discussed a lot here, you need to be extremely vigilant when specing Audi's and make sure you understand exactly what you're getting, so many people miss out on basic things such as the storage pack and ambient lighting pack because they believe it to be standard. To all future owners - read your build spec carefully!

Also, these MMI errors seem to be very common from what I've seen - i've yet to receive my A3 yet, but i'm hoping they've patched these issues by now. I expect there to be a major recall programme soon for all MY20 builds.

 

[SillyGoose]

Everything @auzzam_crd said is correct. As we've discussed a lot here, you need to be extremely vigilant when specing Audi's and make sure you understand exactly what you're getting, so many people miss out on basic things such as the storage pack and ambient lighting pack because they believe it to be standard. To all future owners - read your build spec carefully!

Also, these MMI errors seem to be very common from what I've seen - i've yet to receive my A3 yet, but i'm hoping they've patched these issues by now. I expect there to be a major recall programme soon for all MY20 builds.

Thank you. I hope it will all be resolved by the time you pick up your car

 

[AdamInKent]

you need to be extremely vigilant when specing Audi's and make sure you understand exactly what you're getting, so many people miss out on basic things such as the storage pack and ambient lighting pack because they believe it to be standard.

I was disappointed to find that I wouldn’t be getting a lockable glove box and a 12V socket in the boot of my new S-Line - as they are standard on my mid-trim Golf. But I wasn’t prepared to pay the extra £175 for the Storage pack for them :-|

I’m pretty sure that you get bag hooks in the Sportback, but I guess not in the saloon. How strange <shrugs>

 

[Ludus]

I was disappointed to find that I wouldn’t be getting a lockable glove box and a 12V socket in the boot of my new S-Line - as they are standard on my mid-trim Golf. But I wasn’t prepared to pay the extra £175 for the Storage pack for them :-|

I’m pretty sure that you get bag hooks in the Sportback, but I guess not in the saloon. How strange <shrugs>

Yeah, I deliberated over it for ages, but in the end I opted for it mainly for the second light in the boot (standard you only get one - I've only got one in my current car and it's not enough, I can't see anything at night), the 12v socket in the back for passengers and 12v in the boot (without the storage pack you only get a single 12v in the front) and the extra storage compartment on the drivers side so I can hide things away in a place only I can reach. Seat back nets and lockable glove box didn't bother me a much. But yeah, really all of that should be standard so it's a bit of a ripoff.

 

[HulkRS3]

If you mean the light show that lights up the individual diodes and not the indicators then I THINK you may need the matrix headlight pack? Could be wrong. I have that in mind and they do a dance like the new RS6 etc.

 

[KXL]

Does the A3 at least come with floor mats on the Technik and Sport trims?

 

[Dmishl]

Hi all,
I'm new to this forum but was reading about all the troubles you guys had with new A3 8Y and recognised many, specifically with MMI rebooting... I was exchanging emails with Audi customer service whcih were unhelpful and I'm thinking to raise it to UK authorities to force manufacturer's recall.
Did anyone tried to do it maybe?

below is my latest email to Audi:

Hello Maria,
Thank you for your email.
Well, poor service to be honest. I don't know how Audi is going to compete against new hungry and powerful competitors like Tesla. Software is in the centre of everything these days and consumers are very sensitive to bugs, especially if they put them in potentially dangerous situations like this bug.
While Audi has brilliantly engineered cars, your company falls short to come up with reliable software or fixes when bugs are discovered, especially that I know newer A3's don't have this issue.

According to UK Manufacturer's Guide to Recalls (https://assets.publishing.service.g...de-to-recalls-in-the-uk-automotive-sector.pdf), I consider the issue with my car falling into recall category:

“A safety related defect is a failure due to design and/or construction, which is likely to affect the safe operation of the product/aftermarket part without prior warning to the user and may pose a significant risk to the driver, occupants and others. This defect will be common to a number of products/aftermarket parts that have been sold for use in the United Kingdom”
If such a defect occurred it could cause significant risk of serious injury or death and cannot normally be identified by routine maintenance or obvious changes to the normal handling or performance of the vehicle that the driver continues to ignore. It is a sudden and catastrophic failure of a component that occurs with little or no warning to the driver to enable preventative action to be taken.

Based on that I'm going to pursue a regulatory route to attract attention to the problem. You might hear from UK regulators in the near future.

 

[auzzam_crd]

especially that I know newer A3's don't have this issue.

Assuming this is a typo / I've understood it wrong? I believe the new cars are still rolling off the line with the same problems.

Unfortunately Audi customer service will be like talking to a brick wall, I completely agree with everything you mentioned in your post btw, but having been there myself I'd advise getting rid of the car as you'll be happier and the level of stress avoided will be huge.

 

[Ludus]

Assuming this is a typo / I've understood it wrong? I believe the new cars are still rolling off the line with the same problems.

Unfortunately Audi customer service will be like talking to a brick wall, I completely agree with everything you mentioned in your post btw, but having been there myself I'd advise getting rid of the car as you'll be happier and the level of stress avoided will be huge.

Mine is an October 2021 build and i've had zero issues with my software version, I know a lot of others with late 2021 builds that are free from bugs as well.

 

[Nick James]

Mine is an October 2021 build and i've had zero issues with my software version, I know a lot of others with late 2021 builds that are free from bugs as well.

Maybe they are fixing them on the later builds. Mines a December 2021 build (January 2022 delivery so don’t have it yet) so fingers crossed mine will be bug free.

 

[TankMontana]

Have had the car for just under two months now and noticed a couple of quirks, mostly all related to the technology.

1. MMI getting stuck on the individual user loading screen when getting in the car - We have two accounts but usually mine is in place as I drive it more often, so it attempts to load the current users settings by default. When doing so, it gets stuck on the MMI loading screen (can't get around it) and the virtual cockpit phone tab says it's connecting. A workaround that sometimes takes a few attempts is to hold down the power button and let it reboot. I've not worked out whether it's the phones (both iOS and had been using wireless CarPlay) connecting which is the issue or not yet, but it could also be the car being in an underground car park and has no network connection as I haven't had it happen anywhere else yet.
2. Virtual cockpit seems to randomly default to the phone tab (which I never use), rather than the map tab (which I always leave it on). The view type (where you switch between small or large dials) also does something similar, going to the large dials every so often. Again not consistent and not any obvious connection to the above. The fix is naturally quite easy, switch tab one to the right and then press "View".
3. Sensor fault, but only when the car is parked closely against a wall, facing forwards . Again, only has happened I think at most twice.
4. Doors latching and not fully closing when using the force you'd expect would close the door - This seems to have gotten better over time, maybe just needed wearing in. Mostly was on the front passenger door.

Apart from that, I have not yet faced any rebooting MMI issue (assuming that is not what #1 is) or the SOS fault, so keeping fingers crossed on that. Generally happy with the car as things stand.

 

[abmat]

1. It needs to connect to the network to switch users.

3. because you are parked close to a wall. Park the other way round and you should see a difference.

4. common issue. Could be door strikers need adjusting.

all these issues have been raised on a similar thread titled “one month in” or similar.

 

[TankMontana]

Aware these are all mentioned elsewhere, just showing they still persist.

1. It needs to connect to the network to switch users.

Yeah, although I wasn't switching users, the car was trying to load the previously used profile so some data must need to be requested with the data connection. Still though, this should be handled a bit better in the UI with a loading state that can be cancelled, giving you the option to try again or switch to the guest user. Without rebooting it, it will just hang on the screen where no button does anything for the entire journey.

3. because you are parked close to a wall. Park the other way round and you should see a difference.

Have taken to doing that but sometimes need to get the shopping out, so not much choice. It sorts itself fairly quickly anyway so not a biggy.

4. common issue. Could be door strikers need adjusting.

Might see if I can take it in for a software update when one comes along, then get this done if it still happens.

 

[thomaslewis]

I haven’t had the issue of the MMI rebooting either and mine is an October 2021 build.

The only issue I have is every time I hold down the volume button to perform as soft reset, it resorts back to factory default? Well partially factory default.

It maintains the interior colour, the dial design and the Bluetooth connections, but it resets the bang and olufsen sliders, the interior lightning brightness, the Audi Connect check boxes, and it makes me go through the initial setup but when you click next it says “step complete” straight away?

 

[xenzero]

Mine is an October 2021 build and i've had zero issues with my software version, I know a lot of others with late 2021 builds that are free from bugs as well.

Hi Ludus. I know I'm replying to an old thread, but I'm just wondering if you're still not having issues with your MMI rebooting and if so, what MMI Software Version number is showing. I had my S3 serviced this morning and they said they would apply a new MMI version but when I look, it says:

• release-34.11-MQB-2033-SNAPSHOT-13.08.2020-13:59:34

and the 13.08.2020 part makes me wonder whether it's actually been updated. (Unfortunately I didn't take a note of the version before taking it in). Regardless, post-service, I'm still having the MMI reset issue.

 

[AdamInKent]

Hi Ludus. I know I'm replying to an old thread, but I'm just wondering if you're still not having issues with your MMI rebooting and if so, what MMI Software Version number is showing. I had my S3 serviced this morning and they said they would apply a new MMI version but when I look, it says:

• release-34.11-MQB-2033-SNAPSHOT-13.08.2020-13:59:34

and the 13.08.2020 part makes me wonder whether it's actually been updated. (Unfortunately I didn't take a note of the version before taking it in). Regardless, post-service, I'm still having the MMI reset issue.

Mine was recently updated to a snapshot dated June ‘21. (I’m wondering if different snapshots apply to different build configurations.) Anyhow, my software install fixed the SOS issue, but I still have random MMI crashes (albeit with better recovery) and difficulty reconnecting my phone via Bluetooth after either: (a) an MMI crash or (b) using wired apple car play (I haven’t worked out the cause yet).

 

[Ludus]

Hi Ludus. I know I'm replying to an old thread, but I'm just wondering if you're still not having issues with your MMI rebooting and if so, what MMI Software Version number is showing. I had my S3 serviced this morning and they said they would apply a new MMI version but when I look, it says:

• release-34.11-MQB-2033-SNAPSHOT-13.08.2020-13:59:34

and the 13.08.2020 part makes me wonder whether it's actually been updated. (Unfortunately I didn't take a note of the version before taking it in). Regardless, post-service, I'm still having the MMI reset issue.

8 months in and can confirm my MMI still has not rebooted a single time. I will check my MMI version for you tomorrow and let you know.

 

[gboole]

It's the 2nd time I had a third brake light not working warning. And I have only done 800 km in the car.
Anybody else had that?

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[gboole]

It's the 2nd time I had a third brake light not working warning. And I have only done 800 km in the car.
Anybody else had that?

Στάλθηκε από το SM-M317F μου χρησιμοποιώντας Tapatalk

Went to the dealer yesterday and he told me they will wait for a reply from the factory if it is a known isuue. Otherwise, they will replace the 3rd brake light. Which comes with a few parts of the spoiler...
I also noticed this.
The door seal was a bit off. So they ordered it for replacement.

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[gboole]

Went to the dealer yesterday and he told me they will wait for a reply from the factory if it is a known isuue. Otherwise, they will replace the 3rd brake light. Which comes with a few parts of the spoiler...
I also noticed this.
The door seal was a bit off. So they ordered it for replacement.

Στάλθηκε από το SM-M317F μου χρησιμοποιώντας Tapatalk

3rd brake light is a known issue as they informed me today and they are expecting a software update in a couple of months.

Στάλθηκε από το SM-M317F μου χρησιμοποιώντας Tapatalk

 

[Statiker]

There have been many issues reported with early cars but how about more recent builds? Have the common issues been now resolved? I’m looking to change my 8v to a late 21 8y but will I be buying into lots of problems?

 

[AdamInKent]

There have been many issues reported with early cars but how about more recent builds? Have the common issues been now resolved? I’m looking to change my 8v to a late 21 8y but will I be buying into lots of problems?

In my experience, the annoying software bugs have been fixed. I love driving mine (early ‘21 car with software updated).

 

[gboole]

There have been many issues reported with early cars but how about more recent builds? Have the common issues been now resolved? I’m looking to change my 8v to a late 21 8y but will I be buying into lots of problems?

Mine is mid '22 and had no issues apart from the one I already stated

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[mike60e]

There have been many issues reported with early cars but how about more recent builds? Have the common issues been now resolved? I’m looking to change my 8v to a late 21 8y but will I be buying into lots of problems?

The 1st car Sept 2020 was a nightmare with electrical, updates, rattles etc but our Sept 2022 car is totally different with no issues so far.

Collected new Edition 1 - Glacier white

Happy so far...... We've only had the new car for a few days now and we've only done 400 miles but feels that it's been put together alot better than the previous 2020 car. Might be tempting fate but everything seems to work how it should without the gremlins. Mmi feels like it runs faster and...

r.tapatalk.com

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[adro]

I agree I had one back in Oct 20 that’s was in the garage loads from pretty much the first day I got it. The one I have now May 22 has been no bother at all.

 

[itf]

At the end of my rope with my Sept 2020 model and thinking about trading it in for a used one I’ve seen in stock that’s a couple of months old and has a couple of things I’ve been missing from my old car (B&O and reversing camera).

Are we saying that a Q4 build 2022 model will be much less problematic?

 

[AHarris]

I had a S3 from the showroom early in 2021 with an odd spec, it had Matrix headlights and B&O but was missing things like adaptive cruise and reversing camera. I too had a lot of software gremlins with it but the Matrix headlights worked wonderfully.
However due to some cretins taking it for a joyride I now have a spring 2022 S3 Vorsprung (I wanted to keep the matrix headlights), and while the software bugs seem to have vanished, the matrix headlights now have a weird issue and segments blink unnecessarily when oncoming vehicles go past (see video here - https://1drv.ms/v/s!Av5fHjfeNSN_hcZ_89KhM8QX1vqqqQ?e=A3uLOY).

Speaking to the dealer it seems other 2022 cars may have this issue, but Audi are reluctant to accept it's an issue and claim that it's working fine. Would be interesting to see if other people have the same issue?

 

[Statiker]

The car I’m looking at is a late 2021 so, based on the responses, I may wait a while as it looks as if the main issues are only sorted on the 2022 builds.

 

[AdamInKent]

… the matrix headlights now have a weird issue and segments blink unnecessarily when oncoming vehicles go past (see video here - https://1drv.ms/v/s!Av5fHjfeNSN_hcZ_89KhM8QX1vqqqQ?e=A3uLOY).

Speaking to the dealer it seems other 2022 cars may have this issue, but Audi are reluctant to accept it's an issue and claim that it's working fine. Would be interesting to see if other people have the same issue?

My early 2021 spec matrix lights thankfully don’t do that. The way yours behave seems to be the opposite of what you want matrix lights to do (I want them to keep the near side lit with full beams when there is oncoming traffic).

 

[itf]

The car I’m looking at is a late 2021 so, based on the responses, I may wait a while as it looks as if the main issues are only sorted on the 2022 builds.

I hope so. I decided to trade in my mid-2020 early model for a late 2022.

 

[thomaslewis]

I had a S3 from the showroom early in 2021 with an odd spec, it had Matrix headlights and B&O but was missing things like adaptive cruise and reversing camera. I too had a lot of software gremlins with it but the Matrix headlights worked wonderfully.
However due to some cretins taking it for a joyride I now have a spring 2022 S3 Vorsprung (I wanted to keep the matrix headlights), and while the software bugs seem to have vanished, the matrix headlights now have a weird issue and segments blink unnecessarily when oncoming vehicles go past (see video here - https://1drv.ms/v/s!Av5fHjfeNSN_hcZ_89KhM8QX1vqqqQ?e=A3uLOY).

Speaking to the dealer it seems other 2022 cars may have this issue, but Audi are reluctant to accept it's an issue and claim that it's working fine. Would be interesting to see if other people have the same issue?

I have noticed this before but as this is my first time having Matrix headlights I thought it must have been a quirk of the system! (November 2021 Build)

 

[Statiker]

I hope so. I decided to trade in my mid-2020 early model for a late 2022.

As the car I’m considering was first registered in Oct21 I assume it is a MY22 build so perhaps the issues will be sorted. What in particular should I check during a test drive as the majority of the reported issues seem software related.
Also, the Golf is getting a hardware and software update for its MMI from late 22 builds. Does anyone know if the A3 is also getting the hardware update as reports on the Golf suggest the extra computing power have made a big difference to the MMI?

 

[AdamInKent]

Does anyone know if the A3 is also getting the hardware update as reports on the Golf suggest the extra computing power have made a big difference to the MMI?

I don’t know what the updates are for the A3, but it’s worth noting that it already has a faster processor than the MMI for the Golf (based on my experience that the interface is more responsive).