Hello, everyone.
Newbie here with maiden contribution, although have been lurking in the margins of the site for a good few months. Have been a Four Rings man since 2004.
Took delivery of my 2020MY RS4 Vorsprung at the beginning of July (a cracking ‘lockdown’ deal from an Audi centre many, many miles from my home location) and have, frankly, been scratching my head with the bizarre antics of the MMI and MyAudi app ever since.
Reading the more recent posts on this thread it would appear that my vehicle shares many of the gremlins reported by fellow B9.5 A4 owners.
Setting the system up initially was not the intuitive experience I had anticipated and eventually via Audi UK’s Twitter desk I was put in touch with the Digital Services desk in Greece. All appeared to be OK over the past couple of weeks but over the past day or so things have degraded.
Each time I enter the vehicle and engage the starter button I am welcomed and invited to (quote
“Make this Audi your own.” This screen further tells me that First Name Surname (me) has remote access rights before being invited to “select user” or “continue as guest.” If I “select user” I can subsequently choose (a) add user (b) guest user (c) choose my first name. If I select (c)....bear in mind, I’m still on the drive at this point...I am now asked if I would “like to apply the selected user’s vehicle configuration” with “cancel” or “apply” options.
Hang on a minute...I’m the KEY USER. There are no other users of the vehicle and no other profiles.
Click away from this and I’m presented with a stream of text on the next screen about “online services” and “dynamic data collection”, blah, blah...
Close this down and hit the Home button. Exit drive.
Rang Digital Services back this afternoon. Advised this could not be fixed over the phone and to book the car in to my local Audi centre. Was told this is a “known fault”, afflicting all 2020MY A4 variants with the refreshed MMI system. The agent told me (quote
“the vehicle is kicking you out of key user status every time you start the vehicle.”
Interestingly, when I asked him to send me an email that I could wave...socially distanced...in front of my local Audi centre’s service desk/technicians to explain the problem in more detail, he readily agreed and in doing so, provided me with the TPI code referenced in recent posts here...2059215.
Am now hoping this provides the bridge to update the firmware to “3281” and the end of the various problems I and others have experienced. I will insist, if I have to, that the centre staff read this thread to support my query.
Thanks to all posters on this thread for sharing your experiences and updates that will hopefully enable guys like me to have a much shorter period of MMI inconvenience than those of you who have endured frustration for a lot longer.
Will update my experience - the car is booked in Tuesday 28th July at 1300 hrs.