Factory order s3

[John Pilkington]

Hi is anyone having trouble logging into audi website with the reference number for factory order.have contacted the dealer at bolton audi and he had told me a lot of people are having the same problem.he has told me to keep trying.the build date is today so I would assume that I could log on today but am having no luck.Will there likely be a backlog,regards

 

[listers_socks]

It doesnt work for me, try it every other day but not recognising the order number. I use the Audi chat on Facebook to ask for updates. Mine is currently at status 20 which is preparation i believe. I had a BW of week 8 which was last week and this week it is showing as in prep.

 

[eribaMotters]

I found the tracking factory order part of the Audi website has been down more often than up and running.

Colin

 

[John Pilkington]

It doesnt work for me, try it every other day but not recognising the order number. I use the Audi chat on Facebook to ask for updates. Mine is currently at status 20 which is preparation i believe. I had a BW of week 8 which was last week and this week it is showing as in prep.

Hi pal,can you send me link to audi chat page on Facebook thanks

 

[listers_socks]

https://www.facebook.com/AudiUK/

 

[RossN14]

Yeah I’ve had same problem. Mine started last week and just says it doesn’t recognise the order number. The anticipation for this car to arrive is killing me

 

[John Pilkington]

Yeah I’ve had same problem. Mine started last week and just says it doesn’t recognise the order number. The anticipation for this car to arrive is killing me

Hi pal,cannot believe so many people are having the same problem of logging onto Audi and the system not recognising the number provided.i think the dealers are stringing us along and that there must be a huge backlog.my build date was 25/02/19 yesterday but number not recognised.

 

[RossN14]

Hi pal,cannot believe so many people are having the same problem of logging onto Audi and the system not recognising the number provided.i think the dealers are stringing us along and that there must be a huge backlog.my build date was 25/02/19 yesterday but number not recognised.

Yeah disappointing that a company the size of Audi can’t get something like this to function properly. Fortunately the dealership I’ve purchased the car with have been keeping me up to date. Expecting the car earlier than I had thought by a month. Can’t fault the guy I’ve dealt with

 

[John Pilkington]

Yeah disappointing that a company the size of Audi can’t get something like this to function properly. Fortunately the dealership I’ve purchased the car with have been keeping me up to date. Expecting the car earlier than I had thought by a month. Can’t fault the guy I’ve dealt with

Hi pal,that's good news

 

[listers_socks]

Hi pal,cannot believe so many people are having the same problem of logging onto Audi and the system not recognising the number provided.i think the dealers are stringing us along and that there must be a huge backlog.my build date was 25/02/19 yesterday but number not recognised.

Did you manage to get a response from Audi UK on the current status of yours? Mine was always scheduled for BW8 soon after ordering so no delays there and has moved to status 20 as prep. Unless it sits there for a long time then seems to be on schedule...

 

[John Pilkington]

Did you manage to get a response from Audi UK on the current status of yours? Mine was always scheduled for BW8 soon after ordering so no delays there and has moved to status 20 as prep. Unless it sits there for a long time then seems to be on schedule...

Hi pal,have not had a reply as yet,very poor communication from audi was expecting better

 

[Jassyo06]

It's a Audi thing.....it happens at least once a year....So don't this is anything current

 

[John Pilkington]

Had a reply off Audi.sorry for the inconvenience with your order number not working on website but there is nothing we can do as website is downAbsolutely blazing am that mad with response am considering cancelling

 

[listers_socks]

Was that via their Facebook page? they reply to me within the hour each time when i ask for an update on my order number. I give them the order no. and they confirm status.

Have you tried calling them to ask for specific update? Call customer services 0800 699 888

 

[listers_socks]

Not to rub it in but checked today and my status is now status 30 which is in transit. I would push them for an update as you should have at least an estimated build week.

 

[John Pilkington]

Not to rub it in but checked today and my status is now status 30 which is in transit. I would push them for an update as you should have at least an estimated build week.

Hi pal,that reply was from audi uk.how do you communicate via the Facebook page.many thanks

 

[listers_socks]

Just send them a message via Facebook, the link is above

 

[John Pilkington]

Just send them a message via Facebook, the link is above

Will do thanks

 

[John Pilkington]

Just send them a message via Facebook, the link is above

Hi pal,have just had a reply off audi on Facebook.my car is in production from today.many thanks

 

[listers_socks]

Hi pal,have just had a reply off audi on Facebook.my car is in production from today.many thanks

Good stuff