Having had a bad experience with EH on a previous car I will never ever use them again.
I’m sure there are some really good EH dealerships out there but I’m yet to hear of one.
They are actually terrible, easily the worst dealer I’ve dealt with. For such a big company it’s ran like they are complete amateurs. Wasn’t going to bother going into details but I’ll run you through what I’ve gone through with them in 4 weeks.
4 weeks ago I reserved the Audi A4 from the Harrogate branch which is 65 mile away from me, I placed a £200 reserve on the car so no one could purchase it while I was travelling down. Travelled down to the garage on a Saturday, compared to most dealers I wouldn’t say they where busy at all but it took 2 hours of sitting in the waiting room to get the keys for the car. When I got the keys I went for a look round the car & sat inside. The car was really dirty inside & out, 2 alloys where curbed & the front splitter needed a little paint job. I was ****** off to say the least after travelling down that the car hadn’t even been through prep when they knew I was coming.
Anyway, I was happy with the car & agreed to buy it if they agreed to carry out the work so I told them to put some HP figures together. It took them another 2 hours to put the numbers together, reason being I put the reserve on the car in my name but the finance was going in my partners. At one point they actually told me the car was sold, they where correct. It was sold to me!!
So later the next week, me and the wife drive down to pick the car up. Exterior wise they’ve done a good job, interior it was terrible. Bad enough for me to pay £75 for a valeter to come out and clean it. I never had the log book with me for the old car because we had a private plate on it so I had to pay a £250 refundable deposit to make sure I sent them the log book. Supposedly I would get the money refunded 3 days after they received it. It’s now 4 weeks on Thursday since getting the car & I’ve only just received the money back today.
On driving home I noticed the aircon had a loud noise & the brakes where squaky. So I rang Harrogate and they arranged for the car to be taken to my local branch (Durham) to get it checked out. On the morning the car was suppose to go in I rang Durham, but to my surprise they had never received a call from Harrogate so I wasn’t booked in. Finally re arranged & took the car through. Couple hours later went back to collect the car to be told there was nothing wrong with it. They couldn’t hear a aircon noise and the brake pads where new so could I please bed them in. I kindly then asked a technician to accompany me to the car to listen to the aircon who surprise surprise heard the noice instantly & said heater element. He said no worries I’ll speak to service for you know and re book you.
Someone down the line obviously forgot as it never happened, it actually took me a further 2 weeks to manage to get back in contact with the right people and get it booked back in. So today I take the car back through & the service manager asks for £10 for the courtesy car. So I politely ask, should I really have to pay £10? If the car had been fixed the first time it was here I wouldn’t have to come back. Her words where, £10 is compulsory & you also owe £75 because the Harrogate branch have refused to let you have the car looked at under warranty. At this point I lost my temper & began to raise my voice.
She then went on to ring Harrogate & managed to get clearance for the car to be looked at. Got a further call tonight saying the heater element is broke & also the front disks have a lip on them causing the squeak but I would have to come back through another day to have the work done as again they would need Harrogate to now allow the Durham branch to take on the work.
Please, stay away from EH. They are cheaper than main dealer for a reason.
