hang on...so you only get the work IF warning pings up on your display? That's not the inference i got from all the previous posts.
I will find out soon! 2nd stage of test almost done...
It's certainly not what I was lead to believe either
hang on...so you only get the work IF warning pings up on your display? That's not the inference i got from all the previous posts.
Well, mine is done!
Long story short for any new readers.....
2009 plate, 61000 miles and full dealer history. No warranty. Started using oil, had software update and PCV valve changed, 623 miles later it failed test.
Audi have replaced pistons, rings, con rods and all associated parts.
When it was in, they found the FOS wheel bearing was worn, and play in the steering. This was traced to a worn intermediate steering linkage, which they replaced. Car in for 9 days for which I had a A3 on loan.
Total cost £6500 and some. Cost to me? NOT A PENNY!!! No arguments, no haggling, no nothing. Very upfront and very honest.
Brilliant service from Edinburgh audi - I'm over the moon with their approach and their service.
Hopefully be getting car back today. Let's see if there's any difference...
Is there an age limit as a friend has a 2007 TT that uses quite a bit of oil.
Well, mine is done!
Brilliant service from Edinburgh audi - I'm over the moon with their approach and their service.
Is this why Audi has slowly but quickly paying goodwill this month??
www.autocar.co.uk/car-news/new-cars/2015-audi-a4-launch-date-and-engines
why would any previous owner buy a new A4 TFSI? I know I wouldn't at the moment....
Yes, their attitude to customers is okay, though maybe creepily OOT, I rather the straight forward down to earth honest "what you see is what you get" approach, when I had my S4 in for MOT, service guy met me as I parked and immediately took the car away, then I needed to run the gauntlet of the "pretty ladies" meeters and greeters etc etc - you do have to jump through loops before getting to the service or parts person! Paperwork and car were ready at the agreed time, which was good, garages in general seem to take hours to complete the paperwork, I never ever did understand that!(that was Ford+VX+VW experiences)
This issue has now appeared twice on BBC Radio 4 consumer program You and Yours:
18/Dec/2014 http://www.bbc.co.uk/programmes/b04v5fjk
13/Feb/2015 http://www.bbc.co.uk/programmes/b051w062
If your 2.0 TFSi has high oil consumption, contact Audi Customer Service on 0800 699 888 before you do anything.
At 4.5 years, 40,000 miles, mine was using 1 litre every 3-400 miles. I was initially told the work would cost ~£5000, but there may be some goodwill from Audi which could halve this. Following the oil consumption test, I was told Audi had agreed to pay for 100% of the parts, and my local dealer would reduce their labour rate, bringing the bill down to around £1800. I said I would be calling Audi Customer Care, but didn't bother when I received a call stating that Audi UK had reduced the total cost to £699. Which I wasn't particularly happy about, but paid as it was a lot less than I had originally been quoted.
When I discovered that some people have had to pay nothing, I contacted Audi Customer Care to see if they would refund my £699. I was told there was nothing they could do, and that I should have contacted them before having the work done.
Currently going through the escalation process, will let you know how I get on...
Yes, their attitude to customers is okay, though maybe creepily OOT, I rather the straight forward down to earth honest "what you see is what you get" approach, when I had my S4 in for MOT, service guy met me as I parked and immediately took the car away, then I needed to run the gauntlet of the "pretty ladies" meeters and greeters etc etc - you do have to jump through loops before getting to the service or parts person
Consumption test was December 2014, repair mid January 2015. Mine had two Audi services, then one from the independent dealer I bought it from. The deal also required me to buy the Audi service plan covering the next two services, but at £150 I thought that wasn't too bad. And they let us have an A6 3.0 Biturbo courtesy car for 9 days while the work was done.Very intresting. Mine was 4 years old, 26,000 miles, with a FASH and bought privately. My initial quote was £2500 but reduced to £2000 after I spoke to Audi Customer Care, I still wasn't happy so my local Audi Dealership threw in 2 free serivces. This all happened last August and I've still been following these threads quite closely. I am noticing that more people are paying less so I plan to contact Audi to see if their stance has changed and whether a refund would be possile. It will be intresting what they say considering that I did contact customer sevice before the work began. Out of curiosity, when did you have the work done?
R88, £699 is still a lot of cash! - That's over 4 yrs service on long life service with extras,
I'm sure you should get something back!! By the way I contacted Audi UK very early too in my case. Don't listen to any dealer offer regarding "Goodwill". Most dealers are now franchises so it's VAG who foot the bill anyway. I know as I have a bill and will happily post it showing it was covered by VW warranty?!
I can't believe since starting this thread on the 6th Feb how many comments and views have taken place so far in the last ten days! 1200 views and counting....
This must be a positive thing now!! Please keep them coming!!
Audi/VW and other manufacturers do review these posts, especially the most active ones!! Things are most definitely happening in Audi/VW UK. I feel I alone ruffled a few feathers there and at Cardiff Audi - xxx
Those of you that have had the fix earlier in the engine life and have suffered with the costs I feel sorry for you and the brand. Those of us who have had it done in last two months it's been pretty much free like mine (apart from tests). See my above post about the forth coming B9 model! Still a coincidence that it mentions the new model and new TFSI engines!
By the way mine still smokes a lot from the exhaust but I think it's a bit cleaner now and hopefully just cleaning the pipe. My last exhaust tips looked like fossilised dwarf feet! Not sure if it's all down to the 'cold' weather hence another thread on the B8 forum appeared about 'white smoke' recently and that included S4's. However it's the MMI I'm watching without anticipation! It has dropped slightly but not sure if it's due to the new top end just beddIng in and adjusting. If not I will be requesting a brand new engine next time!!!
The sooner that Audi become their own brand again the better like their previous great cars, I have at least five now. My first was an Audi Cabriolet from 1998 nearly new - what a great car, it's a shame as at the moment no Audi is great especially this TFSI engine as it wasn't made by them but specifically for VAG......
Any one got Anne Robinsons mobile ready?....
wolfie138 - Give the car a bit of a thrash. Driving on motorway in 4th helped but not the fuel consumption!! Sure the MMI will start dropping. Anywhere under half way and the car will fail and need a rebuild.