jaguar1187
Registered User
Hello,
I'm looking for some advice on how to proceed with my insurance company. I was involved in an incident and the front of my car was damaged. I reported it all to the insurance company the day it happened (over 2 months ago) and they organised repair of my vechile.
I have an s3 8v but also at the house on a multicar policy is an a3 8v. The s3 is white and the a3 is black. I informed them that the S3 was involved in the accident but they told the garage where the repair work is being done that the A3 was in the accident. The garage have repaired the car including all of the coolant system as if it were the A3.
I noticed as they had fitted the lower grills as if they should have fog lights. So I rejected the car for them to be swapped out. I have since been to audi with a rough list of costs of parts who have informed me they are the incorrect parts for an s3.
Where do I stand with the insurance company as this is there mistake? Can I reject the car entirely? If so what are the implications. Or do I have to let them have another stab at it bearing in mind they've had several months to get it wrong so far? The damage btw does not warrant serval months repair?
Thanks in advance
I'm looking for some advice on how to proceed with my insurance company. I was involved in an incident and the front of my car was damaged. I reported it all to the insurance company the day it happened (over 2 months ago) and they organised repair of my vechile.
I have an s3 8v but also at the house on a multicar policy is an a3 8v. The s3 is white and the a3 is black. I informed them that the S3 was involved in the accident but they told the garage where the repair work is being done that the A3 was in the accident. The garage have repaired the car including all of the coolant system as if it were the A3.
I noticed as they had fitted the lower grills as if they should have fog lights. So I rejected the car for them to be swapped out. I have since been to audi with a rough list of costs of parts who have informed me they are the incorrect parts for an s3.
Where do I stand with the insurance company as this is there mistake? Can I reject the car entirely? If so what are the implications. Or do I have to let them have another stab at it bearing in mind they've had several months to get it wrong so far? The damage btw does not warrant serval months repair?
Thanks in advance