2.0T FSI oil consumption advice

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jwash42

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I recently/foolishly bought a 2010 2.0T FSI s-line (27,500mls). Initially I couldn't have been more happy with the car, it drove perfectly and was immaculate throughout. Then I noticed the high oil consumption, I estimate around 1 Litre every 800 miles which I see is above the Audi figure. The car has FASH and is due a service soon so I have booked the car in with my local dealership. When booking the car in with the service adviser I raised the issue. She spoke to a 'technical expert' who said that it was probably an 'oil return valve' (may have said breather, I can't quite remember) and said it was only £80 and that the problem only really affects the 08' and 09' models. I have a very basic understanding of this problem but from what I have read the only real solution seems to be extensive engine rebuild work. The warranty specialist wasn't in but I'm expecting a call to discuss solutions, payment and work. I am yet to contact head office.

Thank you for reading and any suggestions would be kindly appreciated.
 
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Sorry guys, I did feel a little cheeky starting a new thread. I have read both of those threads a few times, but I'm looking for the best way to approach the problem from afresh.
 
only one way to do it .

go to audi have all the tests and hope they do it for free or give you massive good will.
 
Do you know if the only solution is the engine rebuild or are some cars fixed with a smaller/cheaper fix?
 
It actually affects cars from 2009-2011.
Tell them politely that they have made a design fault in their pistons and valves and say you want the revised parts fitted for free, why should you pay when clearly it's not right and address the issue.

If contested, go into smart alleck mode and say I'm not leaving this building unless it's sorted foc and threaten to tell every customer that walks in your story to scare them off, also say you will report this to watchdog etc.
 
some are the breather
someone I know had this and it was a leak from the rocker cover

but nealy all are rebuilt.
 
Bustamoves said:
If contested, go into smart alleck mode and say I'm not leaving this building unless it's sorted foc and threaten to tell every customer that walks in your story to scare them off
Click to expand...

Hahaha ! My son did this with Volkswagen and it worked :laugh:
 
would be good if it was as simple as saying that

but really they don't give 2 ****s there not audi they just sell the cars

you can always call up audi UK that's who make the goodwill
 
I wouldn't say you were foolish buying the 2.0T. The engine is fantastic when it's running ok. A lot more fun to drive than its 170bhp diesel brother. However, if you have the dreaded oil issue, it's not so fun, particularly when Audi Uk are not playing fair!

I have written to head office and to date, not a whistle from them. I Tweeted them a couple of days ago to complain that I haven't even received an acknowledgement and they responded asking me to send details to twitter@Audi.co.uk. Did that last night and again, nothing!

Have a look at this http://www.nytimes.com/2011/11/27/a...letins-exorcising-the-phantom-wipes.html?_r=0
 
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I did see that link in your thread, an interesting read. From the little I understand the free fix that they're offering there (crankcase pressure-regulating valve) is very different to the engine re-build that many have had. I'm still waiting on a call from my local 'Warranty Specialist'. If I have any luck then I will let you know because it's not too far from Cardiff. A good idea using twitter, I would have thought that Audi would hate bad press like that in the public domain.
 
jwash42 said:
I did see that link in your thread, an interesting read. From the little I understand the free fix that they're offering there (crankcase pressure-regulating valve) is very different to the engine re-build that many have had. I'm still waiting on a call from my local 'Warranty Specialist'. If I have any luck then I will let you know because it's not too far from Cardiff. A good idea using twitter, I would have thought that Audi would hate bad press like that in the public domain.
Click to expand...

If I don't get anywhere, I'll be going on a rampage on Twitter and other social media sites!
 
I have one of these bought thru' my local Audi dealer. I asked about this issue when I took delivery in January and was told " if it becomes an issue let us know and we can do the test"

Guess what it was an issue, approx. 5 litres in 4 months so in it went, failed the consumption test and has just has new pistons, rings and conrods courtesy of Audi UK covered under the warranty as it was approved used stock.

Since done oil consumption is nowhere near as bad and I don't know whether it is an illusion, fuel consumption is slightly better as well.

Any way so far so good for me, but I will keep my eye on the oil level
 
Audi contacted me today and told me that I need to have the oil consumption test to see if I have a problem and if it fails then we can talk about goodwill. I asked exactly what the goodwill will be but they said that we will cross that bridge when we come to it. I said that I know the car is going to fail the test but I want to know how much the fix is going to cost me, why would I pay for a test when I can't afford the fix? You'd swear that this is the first oil thirsty 2.0T FSI that they have seen (maybe it is). It's all a bit tit for tat on the phone so I'm going to call in tomorrow.
 
daled said:
I have one of these bought thru' my local Audi dealer. I asked about this issue when I took delivery in January and was told " if it becomes an issue let us know and we can do the test"

Guess what it was an issue, approx. 5 litres in 4 months so in it went, failed the consumption test and has just has new pistons, rings and conrods courtesy of Audi UK covered under the warranty as it was approved used stock.

Since done oil consumption is nowhere near as bad and I don't know whether it is an illusion, fuel consumption is slightly better as well.

Any way so far so good for me, but I will keep my eye on the oil level
Click to expand...

Glad to hear it's fixed but it should be completed foc whether the car is in warranty or not!

jwash42 said:
Audi contacted me today and told me that I need to have the oil consumption test to see if I have a problem and if it fails then we can talk about goodwill. I asked exactly what the goodwill will be but they said that we will cross that bridge when we come to it. I said that I know the car is going to fail the test but I want to know how much the fix is going to cost me, why would I pay for a test when I can't afford the fix? You'd swear that this is the first oil thirsty 2.0T FSI that they have seen (maybe it is). It's all a bit tit for tat on the phone so I'm going to call in tomorrow.
Click to expand...

The guy on the phone to me today was useless. Pretty much passed the buck back to the garage.
 
Crazyfool;

Can you help me out with the understanding the whole process? What are the stage 1 and stage 2 tests exactly, and how have they cost you? Have you had any other suggestions thrown at you like the 'oil breather valve' that I have?
 
There is a huge thread about this issue on Audizine.com. In the US Audi is facing potential law suits because of this issue. Might be worth the read.
 
jwash42 said:
Crazyfool;

Can you help me out with the understanding the whole process? What are the stage 1 and stage 2 tests exactly, and how have they cost you? Have you had any other suggestions thrown at you like the 'oil breather valve' that I have?
Click to expand...

The first thing they will do is recalibrate the engine to ensure the oil is at the correct level and the MMI is reading full. That costs £60 plus the cost of any oil they install. Then you will have to drive the car around until the MMI registers that it needs topping up with 1ltr of oil. That's when you take it back to the garage. It's supposed to be another £60 for them to then recheck the engine, but I think because I had kicked up so much of a fuss about the issue, they didn't charge me for the second test and refill.

Two months prior to the tests I had regularly monitored my oil usage and kept a record of how many miles I was getting per litre. I included my evidence in a letter to the garage so I think it was concluded before Audi conducted the test that I had a problem. Audi still wanted the test completed.
 
A quick update for anyone that cares. The car is going in for a full service (£309) and stage one test (£114) this Thursday. I asked why I need to pay for the test when the car is having the oil renewed during the service and they said that the stage one was a detail inspection and software check. I can see that I'm being messed around a little but on the other hand they won't take my word that the car is using oil at an excessive rate so I have to start somewhere.
 
So I had the car back from the service on Firday. They said that the software was up to date and that the breather valve was fine so they now want me to drive 621 miles and then return where they will then drain and weigh. I had a busy day yesterday, done about 150mies and notice that the MMI oil had not moved which is very strange so I decided to use the dip stick;

Dipstick

Now this is dipstick recommended for this engine by Audi. My understanding was that the recess showed the max and min. In the past I've topped up the oil to the top of the recess and the MMI has shown full and then the yellow oil lamp appears the oil is just below min.

My cynical mind is telling me that they have over filled the oil so the MMI will not register a loss and then they will weigh it and say that everything is fine. What do you guys think?
 
but the weight it wrote down
so there not going off what the mmi says or the dip stick.
 
bez101 said:
but the weight it wrote down
so there not going off what the mmi says or the dip stick.
Click to expand...

I hope you're right, I'm just worried that they may be trying to mask the problem. What do you think about the dipstick level?
 
it does look a bit high

have you got the paperwork with the weight on it ?

if it was me and looked over filled id take it to an indy and have it re weighed you may have got the wrong dip stick aswell.
 
Are you using the correct technique when checking the oil level on the dipstick. What I mean is, maybe have a look at the owner's manual and follow what it advises closely! Now, in the past, you would normally, if you had time, after a proper run in the car, wait about a couple of hours and check the level, or maybe even wipe the dipstick and check again. Current thinking (VAG style), is that you wait X minutes after a proper run, remove dipstick - wipe clean and refit, wait Y minutes remove dipstick and read off level - this all seems like a bit of a faff, but on my wife's Polo 9N 1.4, if you check the oil level after maybe 20 hours, it will be way up the dipstick, wipe it clean and measure oil - maybe get the right level, wipe it again and leave it for 2 hours and it will have started to climb back up the dipstick again???? Seems like the 3 cylinder, 1.2 engine behaves in the same way. All this is very handy for VAG when faced with oil consumption claims! Why has checking oil levels on some VAG cars become rocket science? My old B5 Passat 2.8 V6 and 2011 B8 S4 don't give me these problems.
 
Bustamoves said:
To read by a dipstick, engine needs to be cold and on flat ground.
Click to expand...

That is indeed the old school common sense approach, while the "flat ground" still applies, the "engine needs to be cold" is not now how/when VAG claims it should be done to get the correct (VAG) oil level. I agree with what you have written, works for sensible engines, I don't know if the 2.0T is a sensibly designed engine, from my experience the bigger Audi engines are still okay to use this method on, the very small non Audi VAG engines might not be - at this time.
 
rum4mo said:
That is indeed the old school common sense approach, while the "flat ground" still applies, the "engine needs to be cold" is not now how/when VAG claims it should be done to get the correct (VAG) oil level. I agree with what you have written, works for sensible engines, I don't know if the 2.0T is a sensibly designed engine, from my experience the bigger Audi engines are still okay to use this method on, the very small non Audi VAG engines might not be - at this time.
Click to expand...

Don't always listen to a book, it's not always right all the time, just like it say after 600 miles will require a top up. Now how they managed to get that printed without a law suit it beyond me.
The mmi will only measure when warm as the pressure needs to build up first.
Common sense.
 
My car is drinking more oil than a bunch of lads on a Belgium p!55 up! The performance is horrid, chugging at low revs.

I'm hoping to get it in for the rebuild next week before the engine is unrepairable!
 
If you purchased the dip stick, its for a 2 liter motor, not specific to our motors. The correct level for that dip stick is, full = the "A" mark in MAX.
 
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