Hi All, I am new on here and have recently joined a few forums to share my story!
4 weeks ago I bought a 2009 Audi A4 2.0TFSi S Line Avant 211bhp in Phantom Black, I absolutely love the car, puts a smile on my face everyday! 66000 miles, full Audi Service History. What could go wrong? ... Week 1' fill up max 1 litre of oil warning on MMI, week 2, same message, week 4 and again!! That is 3 litres in 1000 miles.
i had already read dozens of posts on the net and realized that I have a problem as so many of you. I bought the car from a reputable sports and performance garage, purely on the excellent condition of the car an full Audi service history and good mileage.
first port of call, I rang trading standards, logged it with them and got my rights, second port of call, I rang Audi and explained my problem and they suggested an oil consumption test 30 mins free, then 2nd 30 mins £72.00' free health check and valet. Fair enough, it was worth it, I wanted to go to the garage I got the car from armed. On my way to taking my car to Audi, ESP and engine management light came on and it went in to limp mode and was misfiring, I was gutted.
Anyway, dropped it of, later that day, Audi called, explained, pistons all need replacing, they are covered in carbon, also pistons may need replacing, repair quoted at £5000. I went on at the guy about the above, having just bought the car and why I chose this one etc. and he wouldn't budge.
When I went in to pay, I sat down with him and asked to see the service history and any notes, all quite straightforward, not much information, the advisor told me the pistons had never been changed, I took note of this and have looked in to it. I had to get these changed so I could drive the car to the garage I bought it from as they requested to check the car out (they have to show willing to repair it under the trading standards act 'fit for purpose') so I didn't want to pay £200 as Audi were quoting me and got a friends garage to do this, I have kept the original ones which were platinum and normally Audi would change these apparently at around 60000 miles. It's last service was at around 56000 miles, I am guessing they should have checked them then. if they had checked they would have seen the carbon build up and investigated further. It's an Audi long life history it has.
i have emailed and rang Audi uk to complain that a car of this age shouldn't be having new pistons, not at this mileage, I mentioned all the forums, the service history and got the advisor to raise a complaint. A customer relations manager rang me today, he said they can not honor a goodwill repair, only the dealer can, it is their discretion, he can see my point of view and asked if I wanted him to call the service manager at my nearest Audi (Stockport). Hopefully I'll hear tomorrow to see if I can get it sorted.
in all honesty, I am trying to get the car repaired by Audi as I want peace of mind, I want the Audi parts and the warranty, if I leave the garage I bought the car from to do it, I'm worried about the standard of repair (I don't know who they are?) and the cover after.
sorry about the waffling but I wanted to share my story with you all. I am gutted and can't afford a £5k bill. Trust in the car is shattered right now, I just hope if it goes sorted it will last. Any advice from anyone or should I just carry on what I'm doing?
Chers for reading!