The parts guys are ok, though one of the younger guys was looking at me like I was an idiot when I went in with the part number for the tow-bar cover and he wouldn't accept that it wasn't the bumper I needed replaced. The older guy (think he has a wee moustache) is much more old school-nice guy, always seems in a hurry to help, and is good at helping too. They "forgot" to call me back last time I ordered a part - not a huge deal, and I know it would have been busy as it was new-reg time, but if they ask for my number and say they'll call when the part comes in then I expect them to call. I don't expect to have to wait a week then call them myself and they say "yeah, it came in last Tuesday".The service team are slow, usually quite unhelpful, and whoever they have through the back must have slept with someone to get their "approved technician" status. Took them a full week and 3 visits to not diagnose a loose screw in the turbo housing of my 8L. The narrowed it down to needing a new turbo since they'd sheared the bolts taking the manifold off.I can't say I've ever even been approached when in the showroom, so wouldn't be in any hurry to buy a car from them ahead of, for example, Dundee Audi (who I've literally heard nothing but great things about). An extra hour down the road would be more than worth the step up in the level of service. Unfortunately Aberdeen Audi are a necessary evil as I have an Audi and they're the only manufacturer dealer nearby.Luckily for Audi, they make very desirable cars, and Aberdeen has plenty of disposable income to throw at them.