Just back from getting the corrosion assesed. Guy said that he would get back to me within a week but advised that the bubbling on the rear quarters probably wouldn't get done under warranty as it was zinc inclusion. WTF! Zinc inclusion occurs if the zinc is not washed off properly prior to the galvanizing process so to me this is obviously a warranty issue. Looks like I'm going to have a bit of a fight on my hands with this particular dealership.
Just back from getting the corrosion assesed. Guy said that he would get back to me within a week but advised that the bubbling on the rear quarters probably wouldn't get done under warranty as it was zinc inclusion. WTF! Zinc inclusion occurs if the zinc is not washed off properly prior to the galvanizing process so to me this is obviously a warranty issue. Looks like I'm going to have a bit of a fight on my hands with this particular dealership.
My 2000 A3 is going in to be assessed by Aberdeen Audi at lunch time today. I'm not expecting a satisfactory result though as Aberdeen Audi think that they are untouchable due to the sheer volume of Audi's that are on the road in this area.
A colleague of mine went to buy an A1 recently and tried to haggle a bit with the salesman who promptly told her that there was no deal to be had as Audi's sell themselves in Aberdeen and he didn't have to sell to her as someone else would snap it up within hours. If you see the number of Audi's on the road up here, I would tend to agree with the salesman.
I had my 2007 Audi A3 assessed at John Clark's bodyshop last Monday, after having picked it up from Specialist Cars VW on March 1st, then realising that 3 of 4 wheels arches were beginning to rust. My boyfriend used to be a sprayer so he had a look at it and realised that the front wings have been painted previously - very badly.
I am waiting for them to get back to me - boyfriend has been on the phone a couple of times and they said they will get back to me today or tomorrow so now they have until lunchtime tomorrow and one of us will be on the phone to them again.
I am NOT accepting this on a 4 year old car - if they decide they aren't repairing it, they can have their car back! I am worried that they will refuse to repair it as it has clearly been painted before... Let's watch the space!
Well it has definitely been declined. Poor paint adhesion at the manufacturing stage. Audi thinks this is ok for this to happen and can happen to any car apparently.
i took my car to audi sheffield and they said that the warranty is for only 10 years. Is this not true then
Just out of interest whats the longest you guys have had to wait to get a response after the pictures have been taken? My s3 got inspected by Edinburgh Audi on March 30 and i have still had no reply. I phoned a week and a half ago but the paint guy assured me that this was a long and painful process and that they had heard nothing yet. Should i get back on the dog and bone again?
i went into Edinburgh Audi in Feb and i still havent heard anything, phoning them and seeing what the score is is high on my list of things i have todo.
when i spoke to them before they were talking about a "good will gesture" for the roof rail corrosion so not paying for it all which is rediculous
Just got a response from Audi, seems to be their standard response now:
Thank you for your email, please accept my apologies in the time it has taken to respond.
After investigating your case, the initial contribution of 70% will be final. The reason for this is due to the fact that the repair needed is a paintwork defect rather than corrosion, as you are aware paintwork warranty is only for a period of three years which has now expired. However we are offering 70% to assist our loyal customer's with the repair cost.
Each case/customer is looked at on an individual basis and for this reason I am unable to discuss previous offers made.
Photographs and full reports are sent through to our warranty department who asses all the information and will make a decision based on their technical expertise and decide whether this is a warrantable repair or not.
When a repair is not covered Audi will look at customer loyalty and the age and mileage of the vehicle to establish whether a goodwill contribution can be made.
I understand this is not the response you were hoping for.
Kind regards
Chelsey Allott
Customer Relations Manager
i went into Edinburgh Audi in Feb and i still havent heard anything, phoning them and seeing what the score is is high on my list of things i have todo.
when i spoke to them before they were talking about a "good will gesture" for the roof rail corrosion so not paying for it all which is rediculous