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Windscreen stone chip - cheapest (best) fix?

Discussion in 'A3/S3/Sportback (8P Chassis)' started by SamDude, Feb 26, 2007.

  1. SamDude
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    SamDude Active Member

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    [Feb 26, 2007]
    The front windscreen has a small chip in the direct line of sight of the passenger.

    I've checked the Autoglass requirements for a repair rather than a replace - it is just smaller than a £1 coin, is not on the drivers side of the windscreen and is not too close to the edge.

    My insurance with Elephant gives allows me to pay £70 and get it repaired/replaced.

    How much would it cost (and where from) to get it sealed/repaired directly? I would rather not pay the £70, unless it is the cheaper option...
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  3. cliveywolves
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    cliveywolves Member

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    [Feb 26, 2007]
    Hi, sounds to big for a repair if it is £1 coin size... Maybe need a replace.

    But try National Windscreens 0500 300 684 they do free repairs....
    #2
  4. h5djr
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    h5djr Well-Known Member VCDS Map User

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    [Feb 26, 2007]
    Most insurers will pay for a repair and only charge the excess if the screen has to be replaced.
    #3
  5. Boydie
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    Boydie Guest

    [Feb 26, 2007]
    if you get your screen replaced through insurance they usually charge £50 and get Autoglass to come out and fit the new one
    #4
  6. SamDude
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    SamDude Active Member

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    [Feb 26, 2007]
    After re-reading the policy schedule and the policy document (both say different things), I've booked a visit from the Insurance windscreen repairer - RAC Auto Windscreens.

    If it's a repair (which it is), it'll be free, but if its a replace (nooo!) it'll cost me £70.

    I'll find out on Wednesday...

    Thanks all.
    #5
  7. Caesium
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    Caesium My BM is fixed!

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    [Feb 26, 2007]
    The repairs are never very good, what they do is clean the area out, then vacuum the chip then inject resin which gets sucked into the void. Then its cleaned off flush with the screen.
    I had it done on my old Passat and it looke worse than before.
    They won't replace the screen unless it is beyond repair.

    I have had mine done twice now on My A4, both times I have specified an OE part only and it cost me £50 each time.

    My advice is get it repaired and if you are not happy with it, crack it around the repair with a hammer and then claim for a new one, or something like that so I've heard....
    #6
  8. SamDude
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    SamDude Active Member

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    [Feb 26, 2007]
    Can you describe why it wasn't as good?
    Was there a distortion? Colouring? Crack reappearing?


    :sadlike:
    #7
  9. Caesium
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    Caesium My BM is fixed!

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    [Feb 26, 2007]
    It was a lot more visible than before the repair, it looked like glue had been poured over the damage. At the end of the day its not something I'd be prepared to put up with on a 28 grand car.
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  10. SamDude
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    SamDude Active Member

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    [Feb 26, 2007]
    Who was it that did the job?
    If I'm not satisfied, I'll be kicking up a fuss (with RAC Auto Windscreens, not my car....)


    OE part? for what - the repair or the windscreen itself?
    #9
  11. HeliChris
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    HeliChris Learning to fly 3D

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    [Feb 26, 2007]
    If you don't specify OE part you will get a patern windscreen fitted. Its upto you if you want a patern windscreen or the Audi part

    Chris,
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  12. Caesium
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    Caesium My BM is fixed!

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    [Feb 26, 2007]
    RAC Auto Windscreens did it (orange van)

    and although they say the windscreens are made in the same factory, I wanted the 4 rings on mine.
    #11
  13. steve184
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    steve184 Active Member

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    [Feb 26, 2007]
    this is always a worry of mine that if i needed a new windscreen they would fit a non-audi piece of glass which may or may not match in colour - have the correct black border etc etc. when buying a car i always check to make sure all the glass matches - so i'm sure if it doesn't it affects resale somewhat
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  14. newbiecrg
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    newbiecrg windsurfer

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    [Feb 26, 2007]
    I had a chip in my Alfa windscreen repaired... costed me 10 pounds and I cannot tell where it was now... Very happy with it! It was done one year ago, no problems or cracks reappeared.

    I would probably want the 4 rings as well but I know they are made in the same factory... It's is sad being like this, isn't it?

    Pedro
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  15. Caesium
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    Caesium My BM is fixed!

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    [Feb 26, 2007]
    If it aint genuine it don't go on, simple. The insurance company insured an Audi and if it needs a new part i don't expect it to be from a pattern part company and fitted by a Ford garage. Demand OE!!
    #14
  16. HeliChris
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    HeliChris Learning to fly 3D

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    [Feb 26, 2007]
    I have always had the main dealer fit new glass. The insurance company will pay upto what it would have cost them for Autoglass / RAC to do the job, but every time the main dealer has been cheaper. I have now done this three times with my A4 windscreen, MINI windscreen and BMW X3 rear screen, in all instances I saved the insurance company by using the main dealer.

    I never put up with pattern glass, it's part of the structure of the car, and who is going to cover the warranty claims if the technology built into the glass goes wrong, rain sensors, atennas and alarm sensors.

    Chris.
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  17. steve184
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    steve184 Active Member

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    [Feb 26, 2007]
    apparently its about £300 for audi to replace an A3 windscreen - don't know what the equivalent would be for RAC or autoglass to do the same job - as obviously you never end up knowing the bill - just paying the excess
    #16
  18. HeliChris
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    HeliChris Learning to fly 3D

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    [Feb 26, 2007]
    check first, my X3 rear screen was £730 by the dealer and Autoglass wanted £750 plus they could not tell me when and wanted to leave the car without a rear screen until they found the part. The dealer took the car that day, keep it in the workshop and replaced it the next day.

    Chris.
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  19. SamDude
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    SamDude Active Member

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    [Feb 28, 2007]
    Well, RAC Auto Windscreens (Orange van) came round and did their work.

    I'm not happy at all, but its down to the chip being there for a long while (it was already there when I bought the car approx 8 weeks ago...).

    This is what it looked like before the repair:

    [​IMG]



    ...and this is how it looks after the work was completed:

    [​IMG]

    So, its gone from a small chip to a 'blur' which as A4Quattro said stands out even more than before...

    :lmfao:
    #18
  20. Caesium
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    Caesium My BM is fixed!

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    [Feb 28, 2007]
    [​IMG]
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  21. HeliChris
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    HeliChris Learning to fly 3D

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    [Feb 28, 2007]
    Take it to a MOT station and ask if it would fail an MOT. If it would then the repair is unsafe. Then Complain.
    #20
  22. Caesium
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    Caesium My BM is fixed!

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    [Feb 28, 2007]
    Chips or cracks in the windscreen directly in front of the driver, in the area swept by the wiper blades, are acceptable if they are less than 10mm in diameter. In the rest of the swept area, up to 40mm diameter damage is acceptable.
    #21

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