Alright guys, about 6 weeks ago, I had a windscreen repair carried out at one of those hut things outside Halfords/B&Q, you know the ones, they advertise as 'free windscreen chip repair'. I decided to enquire first, and the chap seemed pretty friendly and asked who I was insured with, so I told him my insurance company and he took out a list with most major company's listed, and said there would be a £5 excess for the repair paid by myself, and that they would do the rest for full payment. So 20 minutes later(it took 5 minutes, but he was quite busy!), I had the repair done, filled in my car and insurace details on a form, paid the fiver and drove off. So just today, I receive a letter from my insurance company(Adrian Flux/NIG) saying that they have received a claim for a windscreen chip repair, but hve not heard of the company, so require me to pay in full, and they will reinburst me in full with a receipt. Now supplied with the letter was an invoice for £90 of work which included 2 repairs and a make shift signature from yours truly, I NEVER signed anything!? Phoned the Ins company up to see where I stand on the matter, they said that it was upto me to take action, and that nothing on my insurance will be effected, and that I shouldn't have paid any excess, it's free! So the window place was trying to pull a fast one. Now do you guys think I should let it be and pretend nothing has happened, so I'm a fiver down for the repair, or should I call the window place up and kick up a big fuss, since they now have details of my address and car just to get it resolved? Basically, I'm not going to pay them anything more than I have done for the work they have done, but on the other hand, it could be a genuine mistake(I doubt it very much, since they forged my signature) by said company, but I don't see why I should be doing the donkey work so they can get paid.