1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Why don't Audi service people ever listen !!!

Discussion in 'A3/S3/Sportback (8P Chassis)' started by TommyMac, Jan 17, 2013.

  1. TommyMac
    Offline

    TommyMac Member

    Joined:
    Aug 23, 2011
    Messages:
    93
    Likes Received:
    4
    [Jan 17, 2013]
    Hi all took my 2011 s3 in to Audi with a couple of minor things.

    DSG gone into neutral 3 times in last few months

    Slight nocking at from end

    And the usual front windows squeak.

    Ask them no fewer than 5 times not to wash the car ( had it detailed by Jim white in October ) so who can guess what they did ?
    correct they washed it !!!

    now I'm a little OCD as they say and like to follow a good wash routine.

    now I'm not sure what they will have sprayed all over the car but I can bet it's not P H neutral wheels have white streakes over them would traffic film remover remove much wax and wheel sealant.
    not to mention how many nice new swirls ill have tomorrow.

    they said they will call to me tomorrow after I have chance to check for damage.

    last rant they never found any faults but did manage to do 23 miles !! Sounds more like a joyride than test drive.

    thanks Tom
    #1
  2. Ads

    Ads

    [Sep 18, 2014]

  3. A3Kent
    Online

    A3Kent Different Gear

    Joined:
    May 16, 2012
    Messages:
    1,113
    Likes Received:
    84
    [Jan 17, 2013]
    My Audi Dealer asks me if I want it washed when I take to them to get work done. You'd think it would be common practise!
    #2
  4. TommyMac
    Offline

    TommyMac Member

    Joined:
    Aug 23, 2011
    Messages:
    93
    Likes Received:
    4
    [Jan 17, 2013]
    When I booked it in they offerd to wash which I declined was told it would be noted on job card, got there meet by tech guy had chat asked once more please no washing he wrote on top of job card don't wash !!
    was then handed over to service lady who said how many times does it say not to wash on this job card!!
    which led to a conversation about why I didn't want a wash.
    #3
  5. Jambo26
    Online

    Jambo26 Member

    Joined:
    May 17, 2012
    Messages:
    356
    Likes Received:
    7
    [Jan 17, 2013]
    i have to take my A3 black ed in tomorrow as the driver side window wont go down :(. i usally try and get it looking all shiny when i take it in. as it have been commented on by the sales guy that soldme the car that my car looks 10 times better than a new one. hehe.
    but i havnt had a chance to wash it this time. lets see if they wash it. if soo nice bill for audi to fix all those fresh swirls.
    #4
  6. DJ-S3
    Offline

    DJ-S3 Member

    Joined:
    Apr 23, 2009
    Messages:
    691
    Likes Received:
    42
    [Jan 17, 2013]
    Thats why I send mine in with the car practically empty! Plus in valet mode via the SPS switch :)

    They haven't yet mentioned it doesn't go above 3000rpm yet :D not sure whether that's a good thing actually.... Ha
    #5
  7. crunchie
    Offline

    crunchie Active Member

    Joined:
    Oct 2, 2009
    Messages:
    868
    Likes Received:
    63
    [Jan 17, 2013]
    3 times mine has been in and every time it's been washed when I asked them not to.
    Some guy who doesn't care with a sponge full of grit! Grr!
    If its in again and it gets washed I'm wanting to speak to the manager.
    Mine is white though so not as bad but I'd hate to put a dark car in, swirl mark tastic!
    Useless buggers.
    #6
  8. scoobyc
    Offline

    scoobyc Member

    Joined:
    Oct 30, 2012
    Messages:
    34
    Likes Received:
    0
    [Jan 17, 2013]
    Was that at Highland Audi or further South/East?
    #7
  9. Jambo26
    Online

    Jambo26 Member

    Joined:
    May 17, 2012
    Messages:
    356
    Likes Received:
    7
    [Jan 17, 2013]
    Mines phantom black.:(
    #8
  10. TommyMac
    Offline

    TommyMac Member

    Joined:
    Aug 23, 2011
    Messages:
    93
    Likes Received:
    4
    [Jan 17, 2013]
    mines the same.

    my local dealer
    #9
  11. PH1L
    Offline

    PH1L Gievf Buckets VCDS Map User

    Joined:
    Jan 8, 2010
    Messages:
    3,864
    Likes Received:
    39
    [Jan 17, 2013]
    why not print off a dont wash sign and stick it on the dash pretty sure theyd at least ask when they saw that
    #10
  12. AndyA3170
    Online

    AndyA3170 Guest

    [Jan 18, 2013]
    Next time walk round to the back of the workshop or to the wash bay and have a word with the lads directly and just ask them not to wash your car.
    #11
  13. TommyMac
    Offline

    TommyMac Member

    Joined:
    Aug 23, 2011
    Messages:
    93
    Likes Received:
    4
    [Jan 18, 2013]
    Just had a cal from dealers great news they are happy to pay for my car to have the winter protection redone by Jim white at whites details.
    #12
  14. davesimmo
    Offline

    davesimmo Member

    Joined:
    Oct 12, 2012
    Messages:
    153
    Likes Received:
    9
    [Jan 18, 2013]
    Thats great news, I am with you on the whole washing thing, nothing matches up to Jim's detailing!!
    #13
  15. Jambo26
    Online

    Jambo26 Member

    Joined:
    May 17, 2012
    Messages:
    356
    Likes Received:
    7
    [Jan 22, 2013]
    Well just got my car back and guess what it's been washed when I said don't wash. They Evan wrote it a few times on the job card. I don't know the extent yet I'm going to wash it myself tomorrow to find what damage there is. It's covered in dirty water marks from a chamois at the moment. I'm not happy. Lets see what happens tomorrow
    #14
  16. Jambo26
    Online

    Jambo26 Member

    Joined:
    May 17, 2012
    Messages:
    356
    Likes Received:
    7
    [Jan 22, 2013]
    what did you say to the dealers when took it back to them?
    #15
  17. leeds2592
    Offline

    leeds2592 When I grow up, I want a 964!

    Joined:
    Apr 26, 2012
    Messages:
    1,225
    Likes Received:
    173
    [Jan 22, 2013]
    Brilliant result lad.

    Jim's work is outstanding!
    #16
  18. TommyMac
    Offline

    TommyMac Member

    Joined:
    Aug 23, 2011
    Messages:
    93
    Likes Received:
    4
    [Jan 22, 2013]
    thanks mate. Jim's work is special here's a link to mine after Jims last effort.

    Timeline Photos | Facebook

    Sorry guys not sure how to bring the photo directly here.
    Last edited: Jan 22, 2013
    #17
  19. Jambo26
    Online

    Jambo26 Member

    Joined:
    May 17, 2012
    Messages:
    356
    Likes Received:
    7
    [Jan 24, 2013]
    Just been to my dealer where they say there going to pay for the damage :)

    Heres a couple of pics of the mess.

    [​IMG]

    [​IMG]
    #18
  20. TommyMac
    Offline

    TommyMac Member

    Joined:
    Aug 23, 2011
    Messages:
    93
    Likes Received:
    4
    [Jan 24, 2013]
    That's not good buddy just make sure you get it in documented that they will pay.
    hope you get sorted.
    If only they would just listen !!
    #19
  21. Jambo26
    Online

    Jambo26 Member

    Joined:
    May 17, 2012
    Messages:
    356
    Likes Received:
    7
    [Jan 24, 2013]
    The service manager phoned and organised the correction with the company I chose. We'd 13th feb it's booked in. Il post after picks once complete.
    #20
  22. ron burgandy
    Offline

    ron burgandy Member

    Joined:
    Jan 7, 2011
    Messages:
    128
    Likes Received:
    15
    [Jan 24, 2013]
    Well done how much will it cost. They did it to mine last June after I told them not to wash it! But I didn't tell them at the time I'm gutted
    #21
  23. Jambo26
    Online

    Jambo26 Member

    Joined:
    May 17, 2012
    Messages:
    356
    Likes Received:
    7
    [Jan 24, 2013]
    Best part of £270 inc traveling costs I think
    #22

Share This Page