By all means call me a cynical dog, but over my 50 odd years I have been frequently disappointed, if not totally incensed and disgusted, by the average companys Customer Service. Here, for those who chose to read it, is a genuine (no I dont work for them, or have shares) experience of what Customer Service SHOULD be About 3 years ago I received a gift of a Logitech cordless keyboard and mouse. Its been great, no problems until the other day when the mouse stopped charging its internal batteries. I looked on-line for a replacement, but wasnt sure which new model would work with my keyboard, so with that instant expectation you get of wasted time and money, I decided to phone the help desk number. And this is where my story really starts No ringing for ages, it was answered in 2 rings! No Indians or Pakistanis that I couldnt understand or couldnt understand me (like Dell or AOL) I think he was Swiss but with perfect English. No 3 to 4 minute wait while you work your way through an automated system (like BT or Sky) just a real person, straight away, that we could each understand. And it just got better Although I wasnt sure of an exact purchase date, and although I had no receipt, I was told Id get a free replacement it was still covered by warranty!! Better yet, they wouldnt just replace the mouse but the whole system (keboard included) and its here it arrived within 3 days!!! I know what company Ill use for my next purchase if Logitech make it, Ill buy that brand in future. Thanks for listening, and I hope it helps your decision making process sometime.