Yesterday, I placed an order for four of the spring clips that help attach the gear selector trim surround to the centre console. I didn't have a part number, so the staff member had to spend about fifteen minutes searching the parts catalogue (EKTA, is it?) to identify it. They cost Â£1.63 for the four, and from the look on his face when I said "Wow, that's your monthly sales bonus taken care of", I guess my sense of light-heated irony needs some more work. Let's hear your stories.