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Victory at the Stealers!!!

Discussion in 'A3/S3/Sportback (8P Chassis)' started by miketweed, Dec 13, 2005.

  1. miketweed
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    miketweed Member

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    You may recall recent posts on service costs, where I was charged £340 for the 1st AVS service on my A3 by thieves at Smith Knight Fay in Stockport.

    Well, after legal advice (from my wife who's a solicitor - handy) and the brilliant Audi maintenance spreadsheet, courtesy of David Robinson, I have got a full refund back the exact specified cost of £178.61 !!!!

    The consumer rights arguements went as follows:

    1. I did not ask for a quote, I asked for 'a service' which Implies an Audi recommended service as it was at an Audi franchise, thus I did not have to ask for a quote because the Audi service figures are publicly available on the internet. service costs So they cannot charge for any extras without my permission. Thus without asking it has to be 1.1 hours. Plus the extra time for changing the pollen filter is invalid as they didn't ask about that either. Or the hidden time for bu##sh#t 'extra checks over and above the audi schedule' which they didn't mention till i queried it. (or the number plate bulb £19!!)

    2. The AVS oil is available for roughly £9.50 litre at other audi dealers, they charge £13.99 for a 'better brand'. They are not allowed to substitute a 'premium product' without your consent. And I only want 4.5 litres, not 5. (in future i'll buy it myself from Halfords for £30)

    3. Most Important, if you ask for, and accept, a pre-work quote then you have very little recourse for being overcharged. If they say 'its £1000' and you say OK, then you're stuffed really.
    Use the spreadsheet to force them to quote you that amount, or use it when they try to offer the bill to you when you pick the car up.

    Cheers Dave!
    #1
  2. little_wing
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    little_wing Member

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    Result! Might be worth posting this in the dealer section or somewhere so the rest of a-s.net get the benefit of your wife ('s knowledge) /ubbthreads/images/graemlins/wink.gif Hope you get her something nice for Christmas with the refund...
    #2
  3. Karcsi
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    Karcsi Member

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    Well done. Sound argument. Cheeky beggars to try that on. I hope Audi UK fine them as it is against the franchise dealership customer service charter.
    #3
  4. TDI-line
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    TDI-line Uber Post Whore

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    Nice one.

    Can your wife be the offficial A-S solictor? /ubbthreads/images/graemlins/wink.gif
    #4
  5. miketweed
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    miketweed Member

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    No problem - special rate £150 per hour, all cheques payable to the agent (me!) /ubbthreads/images/graemlins/wink.gif
    #5
  6. nugpot
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    nugpot New Member

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    Can't get your spead sheet to work, what will a second service on an A3 TDI Sport cost?
    #6
  7. tinka
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    tinka Guest

    well done for sticking with it,how many other owners have been ripped off by these feckers.
    #7
  8. h5djr
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    h5djr Well-Known Member

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    Nice one micket. I must say that my dealer has always said that they use a version of the same spreadsheet to price servicing and their prices seem to bear out their claim.

    The costs for the second AVS service on the 2.0 TDI are basically the same as for the 1st AVS except that the Labour time is 1.6 hours (1.1 hours on the 1st AVS)
    The only addition to this will be the DSG oil change if you have a DSG.
    #8
  9. madvw
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    madvw Active Member

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    bugger, anybody got a spreadsheet for the 8L A3's?
    #9
  10. h5djr
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    h5djr Well-Known Member

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    I think Audi only make available the spreadsheet for current models because it's mainly aimed at fleet managers. Certainly the service times were higher for the 8L A3 than for the current 8P.
    #10
  11. miketweed
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    miketweed Member

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    nugpot -

    Whats up with the spreadsheet? You really need to use that to get the whole picture.

    Run it, agree the disclaimer, enter you garage labour and oil price, then click on your engine model.

    Service times are only engine based, no difference for SE, Sport, Sline etc.
    #11
  12. Cupramax
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    Cupramax Uber pimp meister

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    Excellent thread, thanks for the link. Time to give the dealers some of their own treatment...
    #12
  13. cdb2
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    cdb2 Member

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    Perhaps this is something worth you mentioning to the lady in charge of customer services at Audi UK that Dave Robinson has been liaising with.

    She sounds very helpful and I'm sure would be grateful to hear of 'sharp' practice so she can stamp it out.
    #13

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