Page 1: General Pre-Purchase Questions 1.1 Will VAG-COM work with my car? 1.2 Will VAG-COM work even if my car is "chipped"? 1.3 What functions are included in the current release? 1.4 What are the computer requirements? 1.5 What if my Laptop doesn't have a Serial Port? 1.6 What if the PC I wish to use with VAG-COM doesn't have Internet access? 1.7 Can I use VAG-COM on a desk-top computer? 1.8 Will there be a Mac or Linux version? 1.9 Will there be a Windows-CE/PocketPC or Palm-OS version? 1.10 What's the difference between VAG-COM and an OBD-II Scan-Tool? 1.11 Can I use VAG-COM to roll back my electronic odometer? 1.12 Can I use VAG-COM to "Flash" the Chip in my ECU? 1.13 Is there anything else I need to make full use of VAG-COM? Page 2: New User Questions 2.1 How do I Register/Activate my software? 2.2 What's the difference between the Shareware and fully registered? 2.3 Is Product Support included in the price? 2.4 Why can't I get VAG-COM to communicate at all? 2.5 VAG-COM communicates, but it's "flaky" 2.6 Why does my dash BEEP when I access my ABS controller? 2.7 Are there any Fault Codes that can and should be ignored? 2.8 Are there any known Bugs/Problems/Issues? 2.9 What's the Work Shop Code? 2.10 What's with those DEBUG files? Page 3: Interface & Activation questions 3.1 Do I need an Interface Adapter? 3.2 Can I use one I already have? 3.3 Can I buy one someplace else? 3.4 Can I build my own? 3.5 Why does VAG-COM require Registration/Activation? 3.6 What if I need to run VAG-COM on more than one PC? 3.7 How do I permanently move VAG-COM from one PC to another? 3.8 What's the De-Activate button for? Why would I want to do that? 3.9 Why has VAG-COM become De-Activated on its own? 3.10 Can I sell my VAG-COM system to someone else? Page 4: Miscellaneous Questions 4.1 Why and How should I test VAG-COM prior to Activating it? 4.2 Can I use VAG-COM while I am driving? 4.3 What is "The Aftermarket Radio Problem"? 4.4 How do I upgrade my existing VAG-COM software to the newest version? 4.5 What is the purpose of the "OBD-II" button? Why would I want to press it? 4.6 How do I print screens or data in VAG-COM? 4.7 What are Label Files? 4.8 How can I speed up my sample rate in VAG-COM? 4.9 What kinds of cool stuff can I do with VAG-COM? (or "How do I ...?) 4.10 How do I set up my USB Interface? 4.11 Does Ross-Tech make diagnostic software for other makes of cars? 4.12 Can I use VAG-COM to retrieve my Radio Code to get it out of "SAFE" mode? 4.13 Does VAG-COM work with cars that require direct CAN access for diagnostics? 4.14 Can I use VAG-COM to make my windows roll up and down using my remote? 4.15 How do I obtain an SKC for Immobilizer and Key-Matching functions? Page 5: Detailed Q&A for users of 3rd-Party & Older Ross-Tech "Dumb" Interfaces 5.1 How do I permanently move VAG-COM from one PC to another? 5.2 What's the De-Activate button for? Why would I want to do that? 5.3 Why has VAG-COM become De-Activated on its own?