Recently had discs jam and error 3 show up on screen of symphony II , turned out it was terminal and harrogate audi actually arranged for a new one to be fitted f.o.c!!!. Old unit got sent to germany to have the cd,s removed, They actually arrived here this week after about 2 months. Apparently i shouldnt have used cd-r,s only original cd,s should be used. returned discs are undamaged so i cant see them having been stuck or anything. anyone else use cdr? or had to replace headunit after jammed discs of any type? Harrogate audi must have had a management change as their customer service has gone from nonexcistent to fantastic in about 6 months. They replaced a broken parcel shelf no questions asked after refusing previously, and seemed to have lost there aloof snobbish serve you in our own good time attitude. A fitter accidently scratched a trim panel while repairing the seat height adjuster and the reception practicaly begged for forgivness! panel was replaced asap of course. The girl from service even held an umberella over my wifes head as she walked back to the car. Although giving my wife a brand new a6 as a courtesy car wasnt wise, the size of the car scared her half to death.