This is getting ridiculous.
Go back to the dealer and tell them that Audi UK sent a release out to all dealers on the "Desktop" system on 18/12/2006. Tell them to go and fetch it and read it!
This categorically states that the upgrade is FOC for the customer, that the cost of the disc should be charged back to Audi UK through the warranty system and that any labour charges are to be borne by the dealer.
With regard to labour, in the vast majority of instances it's simply a case of sticking the new disc in and the unit will upgrade itself. In a very few cases, users have been prompted for their PIN during this process. If you don't have this then you'll need the dealer to get it for you or hook your car up to their system so it can retrieve the necessary info from Germany but, as said above, even if this is required the release from Audi states they have to bear the cost themselves - end of.
If they give you any grief after all this, tell them to call Tom Peterkin who is the Audi UK Customer Services Operations Manager and responsible for all enquiries regarding TMC. His number is 01908 601627.
For anyone interested, here's exactly how the upgrade progresses:
- Drop the screen down and pop out the old disc
- Pop in the new disc (don't bother putting the screen back up but if you do, be aware that it might stop part-way if the upgrade process starts before it's fully home)
- After 5-10 seconds the screen will change to say it's installing an update and you'll see a progress bar.
- The progress bar will get about 5% of the way across and then stop for 2-3 minutes - DON'T PANIC - just be patient and it will complete
- The unit will reboot and come up as normal (the screen will also return to its home position if not already there) but the TMC icon will still have a line through it, again DON'T PANIC or touch anything, just leave it alone
- After 10-20 seconds it will show another message that it's updating but this time without a progress bar
- After a minute or so the unit will power itself off
- You're done! - Power it back on and wait a minute or two and the TMC icon should light up - press the INFO button to confirm you're receiving messages
