I know this probably isn't new news to most people, but the DVLA has closed all local offices. All enquiries will now go through DVLA Swansea. I'm just in the process of changing over my private plate, so just found out recently. Normally I could go to the local office, which is Carlisle for me, do the transfer on the day but now it all goes to Wales and can take up to 6 weeks. So be warned, if you have to use the DVLA for transfers and the likes, be prepared to wait.