Well, My 90k service on my Audi has been a total nightmare! It was booked in a few weeks ago, but due to the DVLA having my driving licence to add extra entitlement onto it I could not have a courtesy car, so it got knocked back, by a few weeks. I dropped off my car on Wednesday night on the way home, and I was due to pick it up Thursday night, but due to working away and being stuck in traffic I managed to get them to hold onto it another night I and I would pick it up on Friday morning. They called me on Thursday with a list of faults, one being a faulty drivers side window regulator I told them to hold off on all the work as I did not want to pay Audi labour for these jobs. Went to pick my car up this morning, met my service advisor who talked me through the faults, and a new fault had arrived my multitronic oil change was overdue, paid for the service and walked back to my car to set off to work, only to find that they had not washed it and also left my window down all night in the rain!! Walked back into the dealer and complained, they said that the window must have dropped in the night (yeah right) and that they had not washed it as the window was broken. After much falling out they sent me back on my way in the courtesy car and then agreed to fully valet my car, and replace the window regulator at cost, and I requested to have the gear box oil changed as I dont want the box to fail. Just had another call saying that the oil in my box is for life, and they cannot drain and service it, after i kicked off over the phone asking why i this was not part of a service or even mentioned to me as i would of had this done! How can an Audi Main Dealer a) leave a car window open all night with nothing protecting my car from the rain and b) report that work is overdue, and then when I request it say that its not required on my car.