Right. Getting quite /ubbthreads/images/graemlins/swear.gif off now. Basically, I ordered a set of RS4 reps a month ago. They were 2 weeks late delivering (I paid extra for 2-3 day delivery and didnt get a refund on that). Circumstances have changed and I have had to return the wheels. I called up a few days later and basically they said that my 7 day guarentee on returns had run out...I then explained to them that I had only recieved them a few days ago. The guy on the phone seemed pretty reluctant and tried to avoid everything I said. I told him I wanted a refund and wanted to arrange collection. He said he'd "Get someone to come and pick em up" and hung up. Just like that. I was stupid in thinking someone would actually come and pick them up. I called up again a few days ago (Last Wednesday) and once again asked them to arrange collection/refund. The guy on the phone said (quote): "Right, I'll get the guy to come and collect them and arrange it for tommorow" and hung up without giving me a chance to ask collection fees, the time he's coming to pick them up etc. Tommorow comes and goes without anything, no contact or email to say that there had been a delay. So I called them up AGAIN the day after. I got through to the same guy who was very ignorant and said a similar thing. He said that he'd arrange for them to DEFINATELY pick them up today (Monday 31st). I havent heard anything yet. I very much doubt they will get picked up today. And I very much doubt I will be getting a refund any time soon. I must say, they are one of the WORST companies I have ever dealth with. Their employees are generally ignorant (I have spoken to 4 different members of their staff) and all seem to try and do anything to prevent you from getting a refund and their tone of voice is generally very ignorant. They hang up without confirming or allowing any kind of questioning or arrangements (I've literally been cut-off mid-sentance) and only seem interested in you if you want to buy something. I do NOT reccommend this company at all. Worst company I have ever used. Their customer service skills are almost nothing and their employees are generally very ignorant people. To be perfectly honest, I am very much dreading calling them this evening.