Phone voice commands on A3 cabriolet

libre

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Hi,
Just purchased an A3 Cabriolet (new (missus choice)), it has bloototh phone prep and cradle in armrest. Multifunction steering wheel.

We cannot get the speech control system to work on the mfsw. I have done a little scour of the interweb, and it seems that some are saying that Audi have de-activated it in cabriolets:

Is this true? seems bizzarre that we have paid for something that doesn't work!
If it is true, is there any way to re-activate it??

Many thanks