Perhaps as a starting point we should write to Kevin Rose and suggest he or one of his staff have a look in at this forum to see how 'upset' some of Audi's customers are and ask for a written response before we take in any further. I am more that happy to write such a letter on behalf of the forum. The fact that I have been an Audi customer and have personally purchased 9 new Audis so far. I personally have no problems with my particular car but perhaps that may have more impact. I would say that I am concerned with the adverse comments being made about the service some forum members are receiving and ask him to look into it and to reply. That way it should not be treated as just another 'complaining' letter and get passed straight on to Customer services, who are not actually part of Audi UK. I wrote to the MD of Audi UK once in the past about a problem with having ordered a car with the wrong type of seats and I received a reply direct from the MD and he arranged for one of managers to contact me and we sorted out the problem to our mutual satisfaction. Let me know what you all think.