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Oil query??

Discussion in 'A3/S3/Sportback (8P Chassis)' started by ryanstewart9, Feb 29, 2012.

  1. ryanstewart9
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    ryanstewart9 Member

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    [Feb 29, 2012]
    Hope someone can help me with this one.

    Got my car back from the dealer yesterday after the car had an oil change service (due to the dealer carrying out a fixed service instead of a variable). They have used a Quantum oil called Synta Z?

    Anyone used this oil? According to a trade source this is not a longlife oil & it has no VW specification as its meant for Fords? Also asked another dealer & was told they would be surprised if a dealer was using it for longlife as both Castrol & Mobil have specific VW rated oil?

    Any help/advise appreciated....
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  3. cloughy
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    cloughy Member

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    [Feb 29, 2012]
    they should have used quantum longlife 3 for a variable service
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  4. cloughy
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    cloughy Member

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    [Feb 29, 2012]
    I would ask they take it out as it does not meet any VW spec, you could always contact quantum which is owned by vw to confirm for sure
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  5. ryanstewart9
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    ryanstewart9 Member

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    [Feb 29, 2012]
    I tried to Google Quantum & it just kept coming up with TPS?

    I may ring Audi UK tomorrow to see what they say.

    When I queried it with the dealer today, he said they had been led to believe it could be used as a longlife oil. He then said he would have to speak to the service manager tomorrow & get back to me.
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  6. ryanstewart9
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    ryanstewart9 Member

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    [Mar 1, 2012]
    Update:
    Spoke to Audi UK today. 'No sir, that oil is not a recognised longlife oil as far as Audi are concerned. If you have any issues with the dealer changing the oil free of charge then please let us know'.
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  7. Cruiser89
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    Cruiser89 Advanced In Car Tech Site Sponsor

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    [Mar 1, 2012]
    Stealers trying to cut corners and save some £££
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  8. ryanstewart9
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    ryanstewart9 Member

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    [Mar 2, 2012]
    Another dealer said the same thing when I mentioned what they had done.

    Heard from the dealer: Terribly sorry for the confusion Mr Stewart, we filled the car with a fully synthetic oil but it needed to be fully synthetic & longlife for your variable service. If you can bring the car back at your earliest convenience then we will drain the oil & change it Free Of Charge. Please don't be concerned about driving your car in the meantime as it will not damage the car in any way.

    I wouldn't be as annoyed, but the reason the car was having the oil change in the first place was because they put my car on a fixed service instead of carrying out the longlife service.
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