So the A4 is in for service today - 2nd service, 31k or so total. Just had a call from the dea£er - saying the brakelinings are on 90%worn (F) and 86% (R) - would I like to have them done today. Ok, sez I, whats the damage £156 for the Front and £126 for the rear.. £uck me, sez I, that seems a bit steep, how much of that is labour? £73 and some, for the £ronts, same again for the back, says my helpful friend. (as in, helping himself to the contents of my wallet) Suggested that they might like to leave it and I will have them done when I have my tyres done next week, not at £udi, and he immediately knocks £50 labour off the job.. Now forgive my cynicism, but is it normal to leave £50 headroom on a job like that just in case the customer whinges? How many of us just pay what we're asked? I know this isnt even my ££, its a company car, but thats not the point - and I will now become a whinger who ALWAYS complains that something is too expensive just to se what happens. I mean, if you can save the price of a tankful of fuel, on as simple a job as a set of pads, just by stating it seems expensive, then something is clearly wrong! Is this normal practice???