Hey, I now own my first A3. its a 2.0tfsi quattro sportback in blue. I have a few minor niggles... 1. RNS-E doesnt read the DVD. I've read about this common problem and after cleaning the disk I think its probably the laser. I've ordered a wet lens cleaner disk, but think I will probably need to change the laser. 2. The silver trim next to the drivers interior handle is scratched. Can I get a replacement? 3. The silver trim on the ashtray below the heater controls is scratched, again.. Can I get a replacement? 4. Cigarette smell. what's the best way to get rid? I was thinking a combination of a wetvac and some kind of fogger/freshener. Thanks!