1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Need pads already!! Should the garage cover this?

Discussion in 'A3/S3/Sportback (8P Chassis)' started by Agent_Trig, Mar 2, 2011.

  1. Agent_Trig
    Offline

    Agent_Trig Member

    Joined:
    Feb 7, 2011
    Messages:
    535
    Likes Received:
    5
    I only bought my car from a garage 10 days ago. It had been serviced by a VW/Audi specialist the day before and I have just had a 'replace brake pads' warning come up on my DIS.

    Audi say that they are 90% worn front and back.

    I have a 30 day warranty which I know wont cover pads, but should the garage be responsible for these at all since they have just sold it to me and they got it serviced the day before I picked it up.

    Any advice before I ring them would be much appreciated.
    #1
  2. Ads
    Offline

    Ads License to drive

    Joined:
    Jul 15, 2009
    Messages:
    8,222
    Likes Received:
    579
    I would definitely ask them to pay for new pads. Any mechanic worth their salt would've seen the pads were almost totally worn during the service and informed the dealer of such.
    The dealer probably just thought they'd get away with shifting the car and the buyer not noticing for a few months and then getting them replaced themselves.

    If the pads needed replacing after a good few weeks or months then ok, but 10 days after purchase.... nah, if they've any decency then they should foot the bill of new brakes.
    #2
  3. marnie2k
    Offline

    marnie2k Member

    Joined:
    Apr 5, 2010
    Messages:
    310
    Likes Received:
    0
    well i run a garage/dealership of my dads and the first thing i would come back at you is "warranty covers wear and tear items only" which is fair play.... but as we try to build up customer care and relations we would replace them for the customer so depending on the person attitude who you bought them off .... just ask them but be nice in doing it aswell :) costs nothing to be nice and the rewards can be good =]
    #3
  4. NHN
    Offline

    NHN Modmetractor

    Joined:
    Jan 14, 2008
    Messages:
    27,237
    Likes Received:
    1,221
    GO back to them & explain this is rather unfair, they should of replaced these for you fox or at least labour free.
    #4
  5. Agent_Trig
    Offline

    Agent_Trig Member

    Joined:
    Feb 7, 2011
    Messages:
    535
    Likes Received:
    5
    I emailed them and to be fair they've been quite good. They have re-imbursed me the money for a new set of EBC Green Stuff pads front and rear. I have had to pay for the labour though.

    Pads came to £105 all in so not too bad.
    #5
  6. NHN
    Offline

    NHN Modmetractor

    Joined:
    Jan 14, 2008
    Messages:
    27,237
    Likes Received:
    1,221
    Result.
    #6
  7. Smoothie
    Offline

    Smoothie Active Member

    Joined:
    Apr 6, 2010
    Messages:
    1,431
    Likes Received:
    4
    Not bad at all mate
    #7

Share This Page