- Joined
- Nov 20, 2007
- Messages
- 259
- Reaction score
- 2
- Points
- 18
Just picking up on the comments about expected customer service based on the value/price of the product....
It's the norm, no matter what the product is, to expect a better more personalised service the more you pay. If anything i'd say that's quite fair.
If you went to Netto for your 3p tin of beans you'd be a brain dead to expect the same level of service as if you went to Harrods food hall. Naive to say the least.
When you go and buy a used Fiesta from your local ford dealership, it's not a premium product, you're not paying premium prices and therefore shouldn't expect a bespoke, red carpet service. On the other hand if i was spending £150K of my hard earned money on a Lamborghini those f**kers better bend over backwards and go to the ends of the earth to make sure i leave that showroom feeling special and valued.
Maybe thats just me and my old fashioned values but i think you're entitled to the service you pay for. Don't get me wrong you should always expect a good, personalised service from any car dealer but within reason....
don't doubt what you say but I don't want someone to kiss my **** based on me paying for a product
just give me exactly what I want, when I want it, for the price I'm happy to pay
if there is a problem let me know about it, what you're going to do to resolve it and how long it's will take to sort out
the service industry isn't difficult, it's just that it's full of cretins
ps - Harrods foodhall?? Fortnum's
£33k for an A3?? I bet the next owner is going to love you