Well I'm sure you'll be fascinated to discover I have had a nightmare day on the car ordering front.
On the day of delivery, after arranging the collection time, I get a call from Audi telling me that that they have ordered the wrong vehicle - awfully sorry sir - a 3 door instead of a five. When I say that's no good they try to sell me a car of the same colour unallocated somewhere in the system which was below spec i.e. no quattro. "It's still a 2.0TFSI special edition but not quattro so you'll pay £1400 less sir".
hey say that there are no alternative vehicles out there and I'll have to order all over again if I want what I ordered i.e. a Misano Red A3 sportback 2.0T FSI quattro special edition 5dr, taking another 6 weeks.
Then when I phone up again in the afternoon the lady suddenly discovers some other cars available on the system which she didn't notice before (I suspect Technophobe) i.e. a Misano red A3 with £1000+ worth of extras available. I insist they get me this vehicle. Red is essential because that is what my 4 year old is expecting!
Audi agrees it is their error and that they are in breach on contract, also I am incurring costs because of the prolonged overpayment on my current lease agreement, but they still refuse to pay the £1k+ difference so no deal, they say.
I tell Audi that I am prepared to meet the extra cost half way, and so finally they agree to a deal. So we will get a red Audi, with extras which are okay (a tape cassette player for the Mister Men tapes), five doors, Bose sound system, 19 inch alloys, central arm rest and cruise control, in the next couple of weeks.
What a nightmare but I still feel it's wrong I should have to pay £597 plus VAT but hell I have the car with £600 worth of free extras, even though I am paying slightly more, but at least I wont have to wait another 6 weeks.
The palaver is finished.
On the day of delivery, after arranging the collection time, I get a call from Audi telling me that that they have ordered the wrong vehicle - awfully sorry sir - a 3 door instead of a five. When I say that's no good they try to sell me a car of the same colour unallocated somewhere in the system which was below spec i.e. no quattro. "It's still a 2.0TFSI special edition but not quattro so you'll pay £1400 less sir".
hey say that there are no alternative vehicles out there and I'll have to order all over again if I want what I ordered i.e. a Misano Red A3 sportback 2.0T FSI quattro special edition 5dr, taking another 6 weeks.
Then when I phone up again in the afternoon the lady suddenly discovers some other cars available on the system which she didn't notice before (I suspect Technophobe) i.e. a Misano red A3 with £1000+ worth of extras available. I insist they get me this vehicle. Red is essential because that is what my 4 year old is expecting!
Audi agrees it is their error and that they are in breach on contract, also I am incurring costs because of the prolonged overpayment on my current lease agreement, but they still refuse to pay the £1k+ difference so no deal, they say.
I tell Audi that I am prepared to meet the extra cost half way, and so finally they agree to a deal. So we will get a red Audi, with extras which are okay (a tape cassette player for the Mister Men tapes), five doors, Bose sound system, 19 inch alloys, central arm rest and cruise control, in the next couple of weeks.
What a nightmare but I still feel it's wrong I should have to pay £597 plus VAT but hell I have the car with £600 worth of free extras, even though I am paying slightly more, but at least I wont have to wait another 6 weeks.
The palaver is finished.
