They have had my car for 2 days fitting cruise control. He has phoned me up countless times telling me whats not working, that he thinks the stalk is faulty, that the vag-com instructions are wrong, etc etc To cut a long story short i get a call at 4pm today saying its suddenly started working so i go to get the car. I take it for a test to see if its working and it is, but there is a scraping noise when i turn the steering wheel coming from the steering column. When i tell him about this when i get back he tries to say he cant hear it, but eventually agrees he can hear it too and will look at it next week, but says im not taking the car until i pay for the job! I said to him why should i pay when u havent finished the job? At which point he pushes me out the way (im stood half in the car on the drivers side) and tries to take the keys out the ignition! After a bit of a struggle i get him off me and get the key out the ignition and put it in my pocket. I told him if he wants to be agressive towards me i will call the police. He then says right fine i will fix it now then and asks for the keys. I really didnt know what to do at this point but as we were saying this his friend moves his van so as to block me in. I told him ok then fix it now but im not leaving you with the car (as god knows what he will do to it!). So i am now standing in the garage and he is turning the steering wheel and calls me over saying the noise has got a lot quieter now. I got in and couldnt hear it as much. At this point all i want is my car back i dont wanna risk this cowboy touching it for another minute. He says if i pay now and take the car and the noise comes back again then i can bring it in and he will fix it so i agree and pay the £200!!!! He said its taken him 8 hours but he is only charging me for 4.5 hours. I said to him if he knew what he was doing it wouldnt take him 8 hours. Ive had to ask on this forum 3 times about problems that to be honest being an 'Audi Specialist' he should know!!! And not ring me asking to find out for him!! Audi said they could have done it in 2 hours and i so wish i would have let them. Im so annoyed and to top it all off on the way home i realised the steering wheel isnt even on straight They have wound me up so much and are just so rude to me - even when i took it in in the first place! They didnt even acknowledge me when i walked in the garage. I was stood there for ages saying excuse me to them and they all just ignored me and my missus!!! Its so frustrating when they have your car and there is nothing you can do I was so close to hitting the bloke im just glad i got out of there with my car.